If an employee has lost or forgotten their Training ID, you can re-send their training instructions through Greenius. Re-sending delivers the employee's existing Training ID and course list — it does not generate a new ID. Instructions can be sent by email or text message, or printed as a hard copy.
In this article:
Before you start
You need manager access to your Greenius account.
The employee must have an email address and/or phone number saved under Employee Details for the email and text options to work.
If you need to add or update an employee's contact details first, see "Upload an Employee to Greenius."
If the employee has no email or phone on file, use the Print option as a fallback.
Re-Send Training Instructions to an Individual Employee
⚠️ Note: The employee must have an email and/or phone number saved under Employee Details for email and SMS options to function.
Log in to your Greenius account
Navigate to Employee Training > My Employees
Locate the employee from the list and click on their name (not the checkbox).
💡Tip: Use the search bar at the top-left to quickly find an employee by name.
In the pop-out panel, click Tasks
In the Tasks menu, click Training Instructions
You’ll see the following options:
Email Training Instructions | Sends the Training ID and course list via email |
Text Training Instructions | Sends the same info by SMS |
Print Training Instructions | Opens a printable version of the instructions |
Re-Send to Multiple Employees
⚠️ Note: The employee must have an email and/or phone number saved under Employee Details for email and SMS options to function.
Navigate to Employee Training > My Employees
Select the checkboxes next to the employees you want to send instructions to.
Click More
Choose Text Instructions, Email Instructions, or Print Instructions
What the Employee Receives
The employee receives their existing Training ID and course list through the delivery method you selected. For details on how the employee uses the ID to start or continue training, see the How Employees Complete Training article.
Troubleshooting
Email not received: Ask the employee to check their spam or junk folder. Delivery can also be blocked by domain whitelisting or an IT firewall, so confirm that Greenius emails are allowed.
Text not sent: Text delivery is supported for North American phone numbers only. International numbers will not receive the SMS.
Sending to a large group: When re-sending to a very large roster at once, allow extra time and avoid re-submitting, as very large batches can be slow to process.