If you’re having trouble verifying your phone number on the GreenPal application, follow these steps to resolve the issue and ensure you can communicate with your assigned lawn care provider.
Steps to Verify Your Phone Number
Send a Text Message: Text the word “start” to the number (855) 624-0109. This action will notify the system that you are subscribed, helping to bypass any verification pop-ups.
Check for Confirmation: After sending the text message, you should receive a confirmation message back. If you do, proceed to the next step.
Refresh Your Browser: Refresh your browser while logged into your GreenPal account on the website. This should update your verification status and allow you to proceed.
Login Using the Website: If you’re still encountering issues, try logging in via the GreenPal website. Go to yourgreenpal.com and click "Login" in the upper right-hand corner.
Need Further Assistance?
If you continue to experience issues or have any other questions, please engage the chatbot inside your account.