Having Trouble Logging In? Here’s What to Do
If you’re having issues logging into your GreenPal account because it’s asking you to verify your email, follow these steps to resolve the problem.
Step-by-Step Guide:
Follow On-Screen Instructions:
When you attempt to log in, follow the on-screen prompts carefully.
Enter your email address twice to receive a new confirmation email.
Check Your Spam or Junk Folder:
Sometimes, emails can be automatically filtered into your Spam or Junk folder.
Open your email client and check these folders for emails from GreenPal.
If you find any GreenPal emails, mark them as "Not Spam" or "Not Junk" to help train your email client.
Add GreenPal to Your Contacts:
To prevent future emails from going to Spam or Junk, add "Team@yourgreenpal.com" to your contacts or address book. This signals to your email client that you trust emails from GreenPal.
Free Up Space in Your Email Inbox:
Ensure your email inbox isn’t full. If it’s full, delete some old emails to make space for new ones, including the confirmation email from GreenPal.
If You’ve Already Tried These Steps:
If you’ve already tried the steps above and are still experiencing issues, it may be a problem with your email provider.
Retry the Verification Process: Review the on-screen steps again to trigger a new confirmation email.
Contact Support: If you’re still not receiving the verification email, consider contacting your email provider’s support for assistance.