As a retailer, you can choose to pay cashback to your clubs on every order placed in their online shop. This cashback is credited to the club's cashback fund.
The volunteer can then use the funds in the cashback fund in two different ways:
By requesting a bank transfer to the club's bank account.
By funding vouchers for members.
Important: cashback fund transfers are separate from your distributor payouts. Your platform sends them to the club's bank account on their own schedule, and they don't appear in your Stripe payouts. For your own payouts, see Understanding payouts for your accounting.
Request a cashback fund transfer to the club's bank account
For your platform to transfer the cashback funds to the club's account, the volunteer must import the club's IBAN into your platform.
To import the club's IBAN, the volunteer must:
Log in to their Club space on your platform.
From the dashboard, click Send bank details.
Drag and drop the IBAN as a PDF or image (JPG/PNG).
Validation of the club's IBAN by our team can take several days. Once the IBAN is validated, the volunteer can request a transfer from the club dashboard by clicking Transfer. The transfer amount is 100% of the cashback fund.
Cashback fund transfer timing
Once the club has requested the withdrawal, cashback fund transfers are processed roughly every 10 days. Depending on when the volunteer clicks Transfer, allow up to about ten days before the funds are sent, plus the club's usual bank processing time.
You can track cashback fund debits from the club's page, in the Cashback fund tab. See Track the cashback fund history of your clubs.
Create vouchers funded by the club's cashback fund
Funds in the club's cashback fund can be converted into vouchers redeemable in the club shop. These vouchers can then be distributed to members or to other volunteers.
To create vouchers funded by the cashback fund, the volunteer must:
Log in to their Club space on your platform.
In the left-hand menu, click Vouchers.
Click Create vouchers.
In the Bundle name field, enter the name of the commercial campaign linked to the vouchers, for example "Back to school".
In the Occasion field, select the reason for creating the vouchers.
In the Value per voucher field, enter the value that will be assigned to all vouchers in the bundle. Every voucher in the bundle will have the same value.
In the Quantity field, enter the number of vouchers to create in the bundle. The bundle's total value will be the number of vouchers multiplied by their unit value.
Click Pay, then select the club's cashback fund as the payment method.
The bundle's value will be deducted from the cashback fund.
Important: the bundle's value must be less than or equal to the fund's available balance. You can't top up the payment by card or SEPA transfer on the same bundle. To find out how to proceed, see Create and distribute vouchers.
FAQs
The club clicked Transfer but hasn't received the cashback fund transfer. What should I do?
First, check the following:
IBAN validated: the Transfer button is only available once our team has validated the club's IBAN
Timing: once the club has requested the withdrawal, cashback fund transfers are processed roughly every 10 days, plus the club's bank processing time
Debit visible: the transfer appears in the debits of the club's Cashback fund tab
If the funds still haven't arrived after this period, contact us via chat with the club's name and the date of the transfer request. We'll check the transfer on our side.
Do cashback fund transfers follow the same schedule as my payouts?
No. Your distributor payouts are made between the 7th and 14th of each month via Stripe. Cashback fund transfers to the club's account are processed by your platform roughly every 10 days once the club has requested the withdrawal, independently of your payouts. The cashback paid to the club is nonetheless already deducted from your payouts: it is taken at source on each sale.