Groovio sends a variety of automated emails to studios, students, and staff to keep operations seamless and communication clear. Below, we’ll explore the different types of emails, categorized by recipient, with images and descriptions for each.
NOTE:
You can use the shortcuts on the right side of this page to quickly find the email you're looking for.
Email notification preferences are set per login. Each staff/teacher account has its own preferences, separate from the main studio account. If a staff member keeps receiving (or isn't receiving) booking or cancellation emails, they need to log in to their own Groovio account and change their own preferences under Admin Settings > Email Notifications. See Managing Studio Email Notification Preferences.
Scheduled Class Cancelled By Student
Student Membership Failed Payment
Student Membership Cancellation Request
New Student Membership Purchased
Student Payment Received
Student Membership Purchased
New Order Received
New Package Purchased
New Booking Received
Service Order Cancelled
New Service Booked
New Studio Connection Request
Studio Forgot Password OTP
Studio Login OTP
Order Cancelled
Order Collected
Studio Welcome
New Staff Login Password
These automated emails are designed to ensure a smooth experience for all Groovio users. For any questions about specific emails or settings, feel free to contact our support team.