The Transaction History tab allows you to view a student’s purchases and activity, filtered by transaction type and date range.
This is useful for reviewing payments and statuses related to:
Classes
Packages
Memberships
Services
Products
Wallet transactions
How to Use
Choose a Category from the dropdown list (e.g., “Class”, “Membership”).
Enter a Start and End Date.
Click the Filter button to display the relevant transactions.
If no transactions exist for the selected criteria, you'll see a “No record found” message.
What You’ll See
Once results are displayed, each row shows:
The name of the purchased item (clickable to view full details)
Type of transaction (e.g. “Membership”, “Package + Manual”)
Amount paid
Payment status (e.g. DR for “Debit Recorded”, Refunded, etc.)
A download icon for the receipt
A ↩️ (U-turn) icon used to refund the transaction (shown for card, online and wallet payments)
Refunding a Transaction
To refund a transaction:
Locate the transaction (you can view full details by clicking the item name).
Click the U-turn icon next to the transaction row.
In the Send this refund to window, choose where the money goes: Student Wallet (adds the amount to the student’s Groovio wallet) or Original Payment Method (refunds it to the card they paid with).
Click Refund.
🛑 A refund always returns the whole transaction. There is no field to enter a smaller amount. For example, refunding a 10-week course from here refunds all 10 weeks.
Need to refund only part of a payment (for example, one missed week of a course)? Don’t use the U-turn icon. Instead, add the amount to the student’s wallet: on the student’s profile, under Wallet Balance, click Add Money, enter the amount and choose Account Credit Adjustment as the payment method (this keeps it out of your revenue figures).
Original Payment Method isn’t offered when part of the payment came from the student’s wallet. Those transactions can only be refunded to the wallet.
Payments you recorded manually (cash, EFTPOS, bank transfer, etc.) don’t have a refund icon, because no money went through Groovio. Return those funds outside Groovio, or add the amount to the student’s wallet as above.
Viewing Full Transaction Details
Clicking on the item name (e.g. "6 Week Beginner Series") opens a detailed view showing:
Amount paid and received
Payment method and mode (e.g. Manual, Online)
Payment status (DR or Refunded)
Class date and time
Transaction ID
Studio contact info (location, phone, email)
This helps confirm the transaction source and whether it’s eligible for refund or further review.
How transactions are labelled & how to correct them
Transaction rows don't always describe themselves the way you'd expect. A few common points of confusion:
Late-cancellation and no-show fees appear labelled as “class” — not “cancellation fee”. This is why a studio can think the fee wasn't charged when it actually was. Open the row to confirm the fee was collected.
A course enrolment shows as a single “class” row but consumes one credit per session. For example, a 4-week course uses 4 credits even though it looks like one booking — the credit count is correct.
Manual or wallet “Manual” class charges can appear with no descriptive label. Open the row's View Invoice to see the full detail.
Voiding or editing a transaction (self-serve)
From the student's Transaction History, use the Void icon to void a transaction. The Void icon is only available on manually-entered payments (cash, EFTPOS, bank transfer, etc.).
Voiding can’t be undone, and a voided payment can’t be refunded. If you voided a payment by mistake, or now need that payment refunded or collected again, contact Groovio Support rather than trying to fix it yourself.
For a cash transaction, you can edit the amount received.
If only the date is editable, void the transaction and re-enter it with the correct details.
The Void/refund control isn't available for some retail or manual entries — contact support for those.
Status codes: DR = Debit Recorded (a charge was recorded); CR = Credit.
Tip: View the Student Activity Log
For a complete, unfiltered view of all student transactions (across all categories), head to the Student Activity Log. This log provides a comprehensive timeline of the student’s purchases, refunds, and account activity.