Stripe allows you to issue full or partial refunds directly from the Dashboard. A partial refund is useful when you want to return only part of a payment — for example, if a student cancels mid-term, misses a class, or you’ve agreed to refund only part of a charge.
Step 1: Log in to Stripe
Go to Stripe Dashboard.
Make sure you’re logged into the correct account for your studio.
Step 2: Locate the Payment
In the left-hand menu, click Payments.
Search by:
Student name
Email address
Payment amount
Payment ID
Click on the payment you want to refund.
Step 3: Initiate the Refund
On the payment details page, click the Refund button.
By default, Stripe selects the full payment amount.
To issue a partial refund:
Enter the exact amount you want to refund (less than the full amount).
Example: If the payment was $100 but you only want to refund $40, type 40.00.
Step 4: Add a Reason (Optional but Recommended)
Stripe allows you to enter a refund reason (e.g., “Missed class credit” or “Partial cancellation”).
This is visible in your records and can help avoid confusion later.
Step 5: Confirm the Refund
Click Refund to finalize.
The refund will be processed immediately.
Funds will typically return to the student’s original payment method within 5–10 business days (depending on their bank).
Tips & Notes
Refund fees: Stripe does not return processing fees on refunds.
Multiple partial refunds: You can issue more than one partial refund on the same payment, up to the total original amount.
Tracking: All refunds (full and partial) are tracked under the original payment in your Stripe Dashboard.
Communication: It’s good practice to notify the student when a refund has been issued.