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What Happens When a Class is Auto-Cancelled?

Groovio Team avatar
Written by Groovio Team
Updated over 10 months ago

When the auto-cancel feature is enabled, drop-in classes are automatically cancelled if minimum attendance is not met within the set timeframe before class start.

Refunds are automatically applied: payments go back to the student's wallet, and credits are returned to applicable packages and memberships.

Cancelled classes are removed from the schedule, with email notifications sent to instructors and email and push notifications sent to enrolled students. To view a cancelled class, you can view the schedule log book from the schedule page and then click on the class or go through a student who was enrolled and click "auto-cancelled." Note: the student list will not be visible, as students are auto-removed.
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The student list can be viewed from clicking the class on the schedule log as mentioned above.

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