💡Important to know:
To set up and customise the questions on your property’s Check-in form, go to Check-in > Check-in form.
To set the email address for which the notification for a completed Check-in form will be sent to, go to Settings > Emails > Notifications > Check-in messages.
In this article
This article explains how you will be notified once the guest submits a Check-in form and how you can view the data the guest submitted via the Check-in form.
Email notification
When a guest submits the Check-in form, your property will receive a notification email.
To set the email address for which the notification for a completed Check-in form will be sent to, go to Settings > Emails > Notifications > Check-in messages.
In the Check-in messages field, enter the email address you want to receive the notifications. If you are entering multiple email addresses, separate them with a comma (no space).
View data the guest submitted on the Check-in form
To view data the guest submitted on the Check-in form, follow these steps:
Go to Guest activities > Check-ins.
Click on a guest's name to open the Guest profile.
Click on the Check-in form tab, where you will see all questions and answers, including signature and document images (if applicable).
Sync data if a 2-way PMS integration is supported
If you have a direct two-way integration with a property management systems (PMS), revenue management systems (RMS), or central reservation systems (CRS), when a guest submits the check-in form, some data for Preset questions may be updated in your integration (however, the fields that can be updated vary depending on which integration you are connected to).