To get around the email attachment size limit, we’re introducing a new way to email documents within HandsHQ. You'll now email a link to download the document, instead of an attachment.

Note: You’ll still be able to download a PDF and email directly, if you prefer.

To email a project:

The new email screen will look familiar, but we’ve made a few improvements.

You can now choose recipients from an address book of contacts who have previously been emailed this project.

If you’re a Training Register customer, great news! You no longer need to download and email training reports separately. Simply select ‘Training report’ and choose to include evidence (certificates, ID cards etc) if required.

The recipients will no longer receive the documents as an attachment. Instead, the email they receive will contain a button to download the documents.

When the recipient clicks the button, they’ll be taken to a screen from which they can download the documents, using their browser. This means there are no limits to the size of the documents.

For customers on our Enterprise plans, there is the option to customise the design of the download page to match your branding.

We’re also introducing ‘email read’ receipts. You’ll be able to see who has received, and who has opened your email. You’ll also see if emails ‘bounce’ if the email address is incorrect.

Note: This is available to customers on our Pro plan and above.

You can also revoke a download link, so that document can no longer be downloaded.

We are rolling this new feature out to all customers in March 2021.