You can now charge your clients automatically and securely via SEPA direct debit.
Payment Settings in Harbiz
From the Business & Payments > Harbiz Payment Summary, you can manage how you receive payments from your subscription clients and review the status of your transfers in detail.
Payment methods for your clients
Choose how you'd like your subscription clients to pay you. You can select from the following options:
Card payments only
Direct debit only (SEPA Direct Debit)
Both options (the client can choose their preferred method)
Detailed Transactions
View a complete breakdown of your transactions, organized by:Date
Type of transaction
Net amount
Total amount
Applied commission
Description of the transaction
Disputes
You can now easily view and manage all disputes from the Payment Receipts section in your Harbiz dashboard.
Within this section, you'll find a tab called Disputes, where a table will display all relevant information:
Date of the transaction
Disputed amount
Dispute status
Payment method used
Associated invoice
Involved client
Available actions: mark as resolved or contact the client if your intervention is needed
💡 Dispute Notifications: You’ll now receive a notification whenever a client rejects a payment and triggers a dispute. Additionally, a dispute status will be added to the client's profile so you can easily identify it.
Payment status types by payment method
Direct Debit (SEPA):
This payment method can only result in the Lost status.
ℹ️ Due to banking regulations, clients can cancel a SEPA charge without providing justification within a specific period. The bank does not allow appeals or counterclaims, which means the dispute is automatically lost.
Card Payments:
Disputes related to card payments can have the following statuses:
Action required: Your response is needed.
Under review: The dispute is being reviewed by the bank.
Won: The dispute was resolved in your favor.
Lost: The dispute was resolved in the client's favor.
Available actions by payment method
Direct Debit (SEPA):
✅ Mark as resolved: Use this option if you no longer wish to follow up on the dispute. Once marked as resolved, the status will change to Closed.
Card Payments:
📩 Contact us: Opens a direct conversation with the Harbiz Support Team in case you need assistance with the dispute. Once the process is completed (either won or lost), the dispute will appear as Closed.
Stripe comissions
Stripe comissions
Base commission:
1.65% + €0.25 per standard transaction.
Additional fees depending on the case:
0.5% for recurring payments (subscriptions)
1.1% for cards issued in the UK
1.5% for cards issued outside of Europe or the UK
2% if currency conversion is required
SEPA Direct Debit (bank transfer):
1.25% + €0.35 (VAT not included)
€15.00 for disputed payments
€3.50 for failed payments
