1. How to Filter Your Clients Payment Statuses
To quickly locate pending or error payments, go to Clients > List, select Filter, and choose the desired status. This will allow you to easily identify payments by their status.
2. What do your clients payment statuses mean?
Stripe uses different statuses for invoices and payments. Here’s what each one means:
Paid: The invoice has been successfully paid.
Void: The invoice contains an error and has been canceled.
Open: The invoice has been created and is awaiting payment from the client.
Draft: The initial status of an invoice, where it can be edited before it’s sent out.
Uncollectible: It’s unlikely that the client will pay this invoice.
3. What does a €0 invoice mean for the client?
A €0 transaction processed by Stripe verifies the availability of the payment method for the charge. If the client completes the process and the method is valid, the correct amount will be charged.
4. How can I adjust billing dates?
To modify your clients' billing dates, please send a request to our support team, and they’ll handle the update.
💡Important: Billing dates are only adjusted in exceptional cases. If you want to automate renewal dates, you can configure this under Subscription Plan > Start plan
5. What to do if there’s a payment error on a client’s subscription or product?
5.1 Payment Error When Creating a Subscription or Plan for the First Time:
This error generally happens because the client needs to complete their bank’s verification steps and approve the purchase. If the payment remains incomplete, you can contact our team to help complete the charge or identify the reason before the attempt expires.
5.2 Payment Error on a Renewal:
If the error occurs during a subscription renewal, you can find the payment link in the client’s profile under Information > Plan and Products.
👉 Copy the link and send it to the client so they can retry the payment.
If you’d like to know the specific reason for the error (e.g., insufficient funds, expired card, lost card, or bank confirmation required), you can reach out to our support team, and we’ll provide the details.
6. What if I want to void an open invoice?
To void an open (already created) invoice, simply send a request to our support team with the client’s email. We’ll take care of canceling the invoice for you.
7. How long does it take for Stripe Payments to reach my bank account?
Once a payment has been processed, Stripe deposits the funds within 7 to 9 business days (the exact timing depends on your bank’s location and policies).
8. What fees does Stripe charge?
Stripe applies the following fees to each transaction:
1.65% + €0.25 for each standard transaction
0.5% additional fee for subscriptions
1.1% for cards issued in the UK
1.5% for cards issued outside of Europe or the UK
2% if a currency conversion is needed
9. How to update or add tax Information on your invoices?
To update or add tax information you want included on your clients invoices such as address, ID, or postal code, please contact our support team. If you didn’t add these details when setting up your payment account or if you’d like to modify them, just send us the information, and we’ll handle the update in the system.
