Payment notes can be added at the time of processing payment for any transaction type.

You add or edit a payment note after payment has processed, transferred or has been reverted.

To add a note, select the ADD PAYMENT NOTE option by selecting the 3 dots to the right of the payment -

If the note was created during the payment process, you can edit the note

This a system generated note, sent by the payment processor. The system attempted to process the payment in full however the customer did not have enough funds available. The payment approved for the amount available in the account. The "approved for partial payment" note is automatically created for your records. The note is not displayed on the customers receipt or portal however the receipt will show a balance owed.

Payment was unable to process. This is a generic could for a failed payment. This could be caused by lack of funds, incorrect billing / cvv information, etc. If you need specific details regarding this failed payment, we recommend reviewing the transaction details in CardPointe.

Customers card needs to be updated. To update the card information on file, delete the existing card details and replace with new card information.

Usually this is a security check by the card issuing bank. This is a valid response from the issuing bank, not an error message. You will have to take a few extra steps to complete your sale if you get this message.

If you receive this message on all your sales or need further assistance, please contact CardPointe Customer Service for help. (Hauler Hero cannot authorize or approve these transactions. You must contact the payment processor)

Support Phone:877-828-0720

Support Site:https://support.cardpointe.com/

"Do not honor" on a credit card transaction means that the issuing bank has declined the transaction, refusing to authorize the purchase, and essentially stating that the bank will not process the payment; this is usually a generic decline code, meaning the exact reason for the denial might not be immediately clear to the merchant or cardholder and they may need to contact their bank for specifics.