Declined Payment | Hauler Hero Help Center

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Declined Payment

Declined Payment

If a customers charge has declined, you can locate the details as to why it declined by following these steps -

Updated over a year ago

1. Open your CloverConnect CardPointe account

2. From your Dashboard

From your Dashboard

3. Click on Reporting

Click on Reporting

4. Locate your declined transaction and click on the Transaction number to view details

Locate your declined transaction and click on the Transaction number to view details

5. Declined Details

Example of a declined transaction due to expired card

Declined Details

6. Declined Details

Example of a declined transaction due to insufficient funds

Declined Details

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