Please refer to https://support.cardpointe.com/cardpointe/cardpointe-desktop-app/ for further clarification. These statements are not supported by Hauler Hero.
What is this fee on my statement?
See below for a list of fee definitions.
Authorization and Transaction
Fee | Definition |
Authorization Fees | Charged each time the card is swiped, keyed, or used in ecommerce, including approvals, pre-authorizations, verifications where card validity and/or AVS is confirmed, and declines. These authorization fees are only assessed on sales, not returns |
Transaction Fees | Charged for each settled transaction. Transaction fees are assessed on both sales and refunds. |
ACH Batch Fees | Charged each time the batch is closed. Typically, merchants close their accounts once daily |
Voice Authorization Fees | Charged if the merchant has to call the card associations to retrieve a voice authorization |
Address Verification Fee (AVS) | Charged each time the merchant has to enter a zip code or numbers of a street address for verification. This will always be charged on every transaction run through a CardPointe product since AVS is always passed |
CardPointe Setup Fee | One-time charge for CardPointe setup |
Monthly Platform Fee | Monthly fee for using CardPointe |
Authorization Fee | Charged for each transaction run through any CardPointe product |
Monthly and Miscellaneous
Fee | Description |
Application Fee (One Time) | Fee charged to submit and process a merchant services application, or to cover the cost of a 3rd party gateway or software product, such as Authorize.net. |
Minimum Processing Fee (Monthly) | Minimum amount the processor must make, dependent on the discount rate |
Early Cancellation Fee | One-time charge for cancelling a merchant account when in breach of contract |
DDA Rejects (Per Item) | Charge which is only assessed when a withdrawal is rejected due to insufficient funds in the merchant’s bank account |
Statement Fee (Monthly) | Charge for preparing and sending the merchant statement, also known as the “Service Fee.” |
Data Breach Fee or Service Protection Program | Monthly fee that includes $50k in Breach Protection |
Chargeback Fee | Per occurrence fee for every chargeback incurred by the merchant |
Retrieval Fee | Per occurrence fee for every retrieval inquiry request issued by the card companies. Differs from Chargeback fee in that there is no action being taken, simply an inquiry into the transaction |
Annual Membership Fee | Defunct fee that is no longer used. Only used when converting old accounts and copied over from previous pricing |
Equipment Rental Fee (Monthly) | Monthly fee to cover the cost of renting hardware or other equipment |
Regulatory Product Fee (Monthly) | Monthly fee assessed to cover the cost of producing the 1099 forms required by the IRS for every merchant. |
PCI Non-Compliance Fee (Monthly) | Monthly fee assessed to the merchant if they do not validate PCI compliance within 90 days of activation |
PCI Annual Fee | Annual fee to cover the costs of the processor to maintain full PCI compliance. |
Wireless Fee (Monthly) | Monthly fee to cover GPRS terminal cost for cellular service. |
Wireless Activation | One-time activation fee to cover GPRS terminal setup cost and SIM card. |
Disc P/I | Discount charged per item for each transaction. This is typically seen for merchants who have a transaction fee assessed to the account or in EBT/PIN Debit sales |
What do these declines mean?
Each decline comes with a code to help you understand why the error is happening. These decline codes are universal, and can be found by simply entering the code into your preferred search engine.
Who do I contact after hours for Fiserv support?
Merchants can call 877.828.0720, for after-hours support.
What are the next day funding cutoff times?
The cutoff time for next day funding vary from processor to processor. Contact your account manager to confirm the next day funding cutoff time for your processor.
In some cases, it may be possible to adjust the batch close-out time to occur later in the day, while still receiving the funds next day. Review the Configuring Later Next Day Funding Batches section of the CardPointe Web App support article for more information.
How do I void/refund a transaction?
Merchants can void or refund a transaction done by a CardPointe terminal or device by going to the Virtual Terminal on the CardPointe platform.
Click Reporting.
Locate the transaction.
Click the Transaction#.
A button to Void or Refund the transaction displays under Transaction Detail.
If a merchant is using a 3rd Party Terminal, you will need void or refund at the terminal.
If you still need help, please call 877.828.0720.
What is the difference between funding summary & a batch report?
A batch report shows each transaction done in a particular time frame. A merchant can either batch automatically each day at a certain time, or batch manually at their terminal. A funding summary is what actually goes into the merchant’s bank account. This can be comprised of multiple batches, like after a weekend, and can also include debits from the account, like fees or charges taken out.
What is PCI compliance and how do I become PCI compliant?
The Payment Card Industry Data Security Standard (PCI DSS) is a set of industry rules passed down by the major card brands to protect merchants and customers from data breaches and identity theft. All merchants must be compliant, or risk facing a fine from the card brands. As a CardPointe merchant, your PCI compliance status is determined by your standing in Trustwave’s Trustkeeper portal. You can access this portal under the My Account tab on your CardPointe account.