When a customer’s credit card payment is declined, the system automatically records the reason for the decline. This allows you to reference the specific reason if the customer is unsure why their payment didn’t go through.
You can view the decline reason in two places:
Reports: Access a report view that includes all declined transactions and their corresponding reasons.
Customer Profile: Review the individual customer’s payment history and decline details.
This information helps you provide clear, accurate support to customers experiencing payment issues.
Reports:
Payment Status filter = Declined
Additional filters are optional
In the payments report below, you can review the payment details associated with the customer's information.
Customer Profile:
If the customer has an email on file, should a payment decline they will automatically receive an emailed notification that their payment was not processed.
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