Why Do Invoices Appear as Unpaid in Hauler Hero and How to Resolve Them?
In Hauler Hero, invoices may sometimes appear as unpaid due to specific scenarios related to payment processing. Below are two main reasons for this issue and their corresponding resolutions:
1. Autopay Processing Failures
When autopay fails, the invoice linked to the failed transaction will remain marked as unpaid. These unpaid invoices will also appear in your print queue, ensuring they are not overlooked for further action.
Resolution:
Review the failed autopay transaction.
Ensure the customer's payment details are updated for future transactions.
Settle the unpaid invoice manually by applying payments.
2. Payment Redirection to Account Credit
Another scenario occurs when a payment is transferred from an invoice to the account's credit balance. In this case, although the credit is available on the account, the specific invoice remains marked as unpaid.
Resolution:
Navigate to the customer's Billing page.
Use the Take Payment (or Apply Credit) option.
Select the specific unpaid invoice and apply the available account credit to settle it.
Related Topics
By understanding these common scenarios and their solutions, users can effectively resolve unpaid invoice issues and ensure accurate billing within the Hauler Hero application.