We understand that when Hauler Hero Road (our mobile app) doesn’t perform as designed, it can cause frustrations and inconvenience to your business. We’re here to help!
In this article, we’ll walk through some basic troubleshooting steps that we’ve found to solve most issues without needing to reach out to Customer Support.
Most issues can be resolved with a few simple actions
These actions are:
Enabling auto-update in the Google Play Store to ensure you’re always on the latest version of Hauler Hero Road
Clearing your device’s cache
Clearing your device’s data storage
A great example of an issue that is often fixed by these actions is the “Invalid Token” or “400 Error” that may come up when attempting to log into Hauler Hero Road.
If your issue persists after these actions, then it’s time to reach out to Customer Support.
How do I enable auto-update?
Open Google Play Store on your Android device.
Tap on your profile picture (often a circle in the top right corner).
Select Settings.
Select Network Preferences.
Enable Auto-Update Apps.
Feel free to select Update Over Wi-Fi to reduce mobile data consumption.
At this point, Hauler Hero Road (and the rest of your apps, too) will now update automatically whenever a new version is released.
How do I clear my device’s cache?
On your Android device, open the Chrome app.
At the top right corner, tap the More button (usually a 3-dot icon).
Open History.
Tap Clear Browsing Data.
At the top, choose a time frame. To clear everything, select All Time.
Check off the boxes next to: Cookies and Site Data and Cached Images and Files.
Tap Clear Data.
How do I clear my device’s data storage?
Tap and hold the Hauler Hero Road icon and select the Information Icon (often a circle with a lower-case “i” inside).
Scroll down to Storage.
Select Clear Data (not “Clear Cache”).
If I need to reach out to Customer Support, what do I need to provide?
Your driver’s username
What version of Hauler Hero Road you’re on
What version your Android OS (operating system) is on
What make and model your tablet is
A detailed description of the issue and what steps you’ve taken to resolve the issue. Feel free to include a screen recording or capture. The more we understand what you’ve tried, the faster we can find a solution!
Finding points 1-4 is very straight forward. The quickest way to get them all are:
Inside the Hauler Hero Road app, in Account > Current Version and Account > Personal Information > Username.
Inside your Android’s Settings > About Tablet > Product Name & Model.
Inside your Android’s Settings > About Tablet > Software Information > Android Version
Feedback? Questions?
We'd love to hear your feedback to help us improve your experience. Please submit feedback through the chat bubble or email to support@haulerhero.com.