We understand that when the mobile app does not perform as designed can cause frustrations and inconvenience to your business. We ask that you follow this guideline when reporting tablet performance issues so that we can provide a resolution as quickly as possible.
Please include the following details when reporting a tablet issue:
Driver username
Hauler Hero App Version
Android Version
Tablet Make & Model
Detailed description of the issue & what steps you have taken to resolve issue
Locating the driver's username -
Select the ⚙️ gear icon in the upper right hand corner, select Users > People
Click on the profile to display the user name
Locating the Hauler Hero app version -
It is important that we know the exact version of the app that is on the tablet. Google Play Store will release any updates in small increments and often times it will appear as though there's no pending update however you're not on the most recent release. Because of this, we need to know exactly the version you are using.
There are 3 ways to find the current app version. You can either long hold the app and select info, access the app details by going to settings > apps or locating the app version with the account details of the app itself.
Locating the Android version & Tablet Info -
Select Settings > About Tablet
Clearing Cache or Data Storage
In the Chrome app
On your Android phone or tablet, open the Chrome app
At the top right, tap More
Tap History
Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and site data" and "Cached images and files," check the boxes.
Tap Clear data.
Clearing Storage:
Long hold the Hauler Hero app and select the information icon ⓘ
This will open the settings specific to the application
Scroll down to STORAGE
Select CLEAR DATA (not clear cache)
This will reset the data similarly to uninstalling and reinstalling, including clearing cache
When you reopen the app you will be prompted to select the location settings and login