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Why cannot I find a specific creator and how can I solve it?

Here is why profile cannot be found and what you should do

Sarah avatar
Written by Sarah
Updated this week

Minimum Requirements for a Creator to Appear in Search

  • Followers:

    • Instagram, TikTok:

      • Must have at least 5,000 followers

    • YouTube creators:

      • Must have at least 1,000 subscribers

  • Public profile:
    Private accounts are not indexed

  • Content activity:
    The profile must have published at least 2 posts

If a creator doesn’t meet these standards, their profile won’t appear in your regular search results.

How to Add a Specific Creator Manually

If you're looking for a creator who doesn’t meet the default search criteria but you still want to analyze them, you can use Heepsy’s “Add Creator” feature.

You can add a creator manually via:

  • Search bar: Click the “Add Creator” option on the top of the search.

  • Your list: Inside any influencer list, there’s an option to add profiles manually.

  • Left side menu: Use the “Check any profile” directly from the navigation.

When you paste a creator username click on the "Request" button.

Once added, Heepsy will process the request and generate a report.

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