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Team Billing

All you need to know about team billing!

Heidi Support avatar
Written by Heidi Support
Updated over a week ago

1. What is a Heidi team?

Teams are a way for users to collaborate on Heidi by having access to the same templates and easily manage billing across multiple users. This makes it easy for clinics to streamline their use of Heidi.

Heidi Team is a new feature, and will for now only be for Pro users. We will soon introduce the possibility to add Free users, the ability for a user to be in more than one team and unique team link to be shared with your team.

2. How to Create a Team

You'll need to be on the Heidi Pro plan to create a team, and only pro team members can join a team.

Go to 'Settings' in the left hand side menu, and click on the 'Teams' section.

Click the 'Create Team' button and enter a team name.

Then, you can invite members by entering their email addresses, and they will receive an email invitation to join your team. When they accept the invite their payment is added to your account.

Creating a team will make you the Team Admin, and make you in charge of payment for Pro members in the team.

3. How to Join a Team

When you're invited to a team, you will receive an invite link via email.

New users - You will need to sign up for an account using the email you were invited with.

Existing users - Simply log in to your account, and it will be added to the Team.

Note: you can currently only be in one team at a time.

3. What is the Difference Between Admin and Team Members

Admins can:

  • View all members of the workspace

  • Add and remove team members

  • View and edit billing information.

  • Create, edit and delete team templates

Team members can:

  • View all members of the workspace

  • Add team members

  • Use team templates

4. How Does Team Billing Work

Team billing streamlines payments for teams by centralising all billing tasks under the admin's control. This means there is a single invoice for the entire team, regardless of the number of members. The team is billed on a regular cycle, either monthly or annually, based on the admin's selection.

FAQs

  1. I am on Pro, can I still join a team?

    1. Yes you can! Accept the invite and you’re on the team. Your subscription will be cancelled and you will join the Admin’s subscription automatically.

  2. I am on Free, can I still join a team?

    1. If you are on Free and accept a team invite, you will automatically be upgraded to Pro and added to your Admin’s payment cycle.

  3. We have multiple users at a clinic, some free and some paid can we all join a team?

    1. When you invite a Free user in to you team and the accept, they will automatically be upgraded to Pro and added you Admin’s payment cycle.

  4. Do I get a discount for adding multiple team members?

    1. We will introduce clinic discounts soon!

  5. Where can I find my billing information?

    1. Go to 'Settings' in the right hand side menu, and click on the 'Teams' section. Top right corner you’ll find ‘Manage billing’, open this and you’ll find the billing information. Only admin can see and manage the billing.

  6. The link I got doesn’t work, what do I do?

    1. The link you’ll receive is only valid for 7 days. If the link has expired, please ask you Admin to resend a link to you.

  7. I am an existing user, and received an invite email, how do I join the team?

    1. Accept the invite from your email, link you’re existing account and you’re in! If you are a Pro user, you’re subscription will be stopped and added to you Admins, if you are a new user you will be automatically added to the team as a Pro user.

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