Only one cart drawer can be active at a time, and the Status column on the Cart Upsells list tells you which one it is: exactly one row shows Active and the rest show Draft. Having several drawers is normal and harmless. The problem is usually that you have been editing a draft and wondering why nothing changed on your store.
In this article:
How to tell which is live
Open
Cart Upsellsin the Atlas menu.Look at the
Statuscolumn.The row showing
Activeis the one customers see. Every other row showsDraft.
You can also check inside the editor: Cart status shows Active or Draft for the drawer you have open.
When Active, that cart upsell is shown in the cart drawer, and you can only have one active at a time.
Why you have several
All of these are normal:
Cause | What happened |
You started from a template more than once | Each attempt created a drawer |
You built one during onboarding | The guided setup creates one, sometimes as a draft |
You duplicated one to try a change safely | Sensible practice, and it leaves two |
An A/B test created variants | Variants appear alongside the original |
You built a seasonal version | And kept the old one |
There is no penalty for having several. Drafts show nothing to customers, create no discounts, and cost nothing.
Switching which one is live
Open the drawer you want live.
Set
Cart statustoActive.Select
Save, and wait forSaved successfully!
The previously active drawer becomes a draft automatically. Nothing is deleted and you can switch back at any time.
ℹ️ There is no confirmation prompt for this. Activating a drawer silently deactivates the one that was live, so check which drawer you have open before you flip the status.
The mistake this usually causes
By far the most common: editing a draft and expecting the storefront to change.
You open a drawer, adjust the reward bar, save, check your store, and nothing is different. The edits saved correctly. They just saved to a drawer that is not live.
Before editing anything, check the Status on the row you are opening. If it says Draft and you meant to change what customers see, you have the wrong drawer.
💡 Name your drawers so the live one is obvious. Cart upsell name is internal only, so something like "LIVE - main" and "old - Nov sale" costs nothing and removes the whole class of mistake.
Tidying up
Old drawers do no harm, but they make it easier to open the wrong one.
Delete anything you will genuinely never use. The confirmation asks
Are you sure you want to delete, with aDeletebutton.Rename anything you are keeping, so its purpose is clear.
Keep any drawer whose configuration you might want back. A draft is a free backup.
⚠️ Deleting a cart drawer cannot be undone. If a drawer represents work you might want again, rename it rather than deleting it.
The error behind this rule
If your storefront reports cart_upsell_configuration_id is required when multiple configurations exist, Atlas has found more than one cart drawer and cannot tell which to serve.
Fix it the same way: open the drawer you want live, set Cart status to Active, and save. That makes one drawer unambiguously the live one.
If two look active
This should not happen, since activating one deactivates the others.
Refresh the list. The most likely cause is a stale page.
Open each and check
Cart statusin the editor, which reads the saved state directly.Check whether they are A/B test variants. Variants belong to a running test and are shown alongside the original rather than being separate active drawers.
If two genuinely show Active after a refresh, contact support from the chat bubble in Atlas, or at support@helloatlas.io, with your store URL and both drawer names. Meanwhile, open the one you want live and save it again to force the state.