Atlas needs a public product page it can read without signing in. If you see Couldn't import that URL — check the link or pick from your catalog. in the page builder, or Couldn't create a product from that link. Go back and try another link or pick a product from your catalog. in the landing page wizard, the page was either not reachable, not a single product page, or had too little readable content. The fastest reliable fix is the same in both: add the product to your Shopify catalog and build from there.
In this article:
Step 1: Open the link yourself
Paste the URL into a new private or incognito browser window. That is the closest approximation to what Atlas sees.
What happens | What it means |
The product page loads normally | The link is fine. Continue to step 2. |
You are asked to sign in | Atlas cannot read pages behind a login. Use your catalog instead. |
You see a region or age gate | Atlas cannot pass these. Use your catalog instead. |
The page does not load | The link is wrong or the page is gone. Find the correct one. |
You get a robot check | The site is blocking automated readers, and it will block Atlas too. |
The private window matters. A page that works for you while signed in may be invisible to Atlas.
Step 2: Check it is a single product page
Atlas reads one product from one page. It cannot read:
a collection or category page
a search results page
a store home page
a blog post or article
a seller's shop front listing many items
a cart, checkout or account page
Navigate to the individual product and copy the URL from there.
Step 3: Clean up the URL
Long URLs from marketplaces often carry tracking parameters, session identifiers and referral codes that can confuse the fetch.
Cut everything from the question mark onwards and try the shortened link. Keep the part that ends in the product identifier and drop the rest.
💡 On marketplace sites, opening the product in a private window and copying the URL from the address bar usually gives you a much cleaner link than the share button does.
Step 4: Check there is text and a price to read
Some product pages are almost entirely images, with the description rendered inside a picture. Atlas reads text, so there is nothing for it to work with. It also needs a visible price.
Signs you have this problem: the page looks detailed to you, but selecting text with your mouse selects almost nothing, or there is no price on the page.
In this case, use your catalog and write a short description yourself, or add the detail to your project's customer research so Atlas has something to build from.
Step 5: Use your catalog instead
This always works, and it is usually the better route even when a link would have worked.
Add the product to your Shopify catalog, with a title, description, images and price.
In the Atlas wizard, select
browse your Shopify catalogand choose it. In the landing page wizard, products that came from Shopify showFrom your catalogunder their name, so you can confirm you have the right one.
Why it produces a better page:
You control the input. The description you wrote is more accurate than one read from a supplier listing.
The price is right. A price read from a supplier page is unlikely to be your selling price, and a page quoting the wrong price is worse than no page.
Variants come through correctly, because Shopify already holds them properly.
The product exists to be bought. A landing page routes traffic to a product page, and that product has to be in your store.
⚠️ If Atlas does create a product from a link, check its price, inventory and shipping in Shopify before sending any paid traffic to it. Atlas creates the product so the page has something to sell. It does not set it up for selling.
The other messages you may see
One of these is not a failure at all:
Failed to load product info — it will be retried during generation means Atlas could not read the product during the preview stage but will try again while building. You can continue. If the build then fails, that product is the likely cause: remove it, build the rest, and handle that one through your catalog. See Why did my page generation fail?
The rest all have the same fix as above: pick the product from your catalog.
Message | What it means |
| The link came from an ad and could not be read |
| The link resolved, but not to one of your products |
| There was no link at all |
If a supported site keeps failing
Amazon, Etsy, Shopify, AliExpress and Alibaba work reliably with Atlas. If one of those keeps failing across several different products, and the pages open in a private window, that is worth reporting rather than working around.
Start a chat from the bubble in the bottom right of Atlas, or email support@helloatlas.io. Either way, include:
two or three of the exact URLs that failed
confirmation that they open in a private browser window
your store URL
Send the URLs rather than a description of them. Support can test the exact links, which is the only way to tell a site-wide change from a single bad page.