How to Manage Your Subscription
For your security and to comply with prescription regulations, all changes related to your plan must be handled by our Customer Service Team.
If you need to:
Cancel your subscription
Pause your subscription
Change your renewal date
Update your dosage preference
Please contact our Customer Service Team directly at 1-888-272-2597 and we will assist you with the request.
Important Note for 3-Month Plans:
Renewal for 3-month plans can only occur 11 weeks after your most recent order, as Healthcare providers will not approve a new 3-month supply before this timeframe.
Manage Your Information
You can easily keep your account information up to date in your Patient Dashboard:
Access Your Dashboard: Log in to your Patient Dashboard.
Go to Settings: Click Settings in the left-hand menu.
Update Your Details: In the Settings section, you can:
Edit your name
Update your phone number
Change your email address
Adjust your height and weight
Add current medications
List allergies
Request an updated address
Manage payment methods (add, update, or remove)
Need Assistance?
Please contact our Member Services Team at 1-888-272-2597, Monday through Friday, from 8:00 a.m. to 7:00 p.m. CST — we’re always here to support you on your journey!