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Dispute Resolution: How to Handle Issues with Your Shipment

Chester T avatar
Written by Chester T
Updated over a week ago

At Sofatica, we’re committed to making sure you’re completely happy with your new sofa, from the moment you order it to the moment it arrives at your doorstep.

We understand that sometimes things don’t go as planned, and we’re here to help if there’s an issue with your delivery. Whether it’s a delay, a missing item, a wrong delivery, or any damage during shipping, we’ll guide you through the resolution process quickly and fairly.

What to Do if There’s a Problem with Your Sofa Delivery

If something goes wrong with your delivery, please don’t worry. Our dedicated customer support team is here to take care of everything. Follow these simple steps to resolve the issue:

  1. Check Your Shipment: If you notice any problems, like missing items, a wrong delivery, or any visible damage, take a few pictures of the issue. This helps us understand what happened and speed up the resolution process.

  2. Contact Support: Reach out to our customer support team right away. We’ll listen to your concerns and offer a solution as quickly as possible. We’re here to help, and we’ll ensure everything gets resolved in a way that works for you.

How to Contact Support:

  • Live Chat: Available 24/7 with a response time of under 30 seconds. You’ll be chatting with a friendly support team member in no time!

  • Email: Drop us a message at hello@sofatica.com, and we’ll respond as quickly as possible.

  • WhatsApp: Message us directly at +1 (833) 700-0068 for fast assistance.

Our goal is to make this process as smooth and stress-free as possible for you. We value your satisfaction and are here to make things right.

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