Skip to main content

Bulk Ordering & Custom Requests—Process & Requirements

Chester T avatar
Written by Chester T
Updated over a week ago

At Sofatica, we understand that businesses have unique needs, whether you're furnishing a hotel, redesigning an office space, or sourcing furniture for a large-scale project. We’re here to make it simple for you to place bulk orders or request custom solutions tailored to your specific requirements. This guide will help you navigate the process from start to finish.

Who Can Submit a Bulk or Custom Request?

Our bulk and custom orders are available for:

  • Hotels, resorts, and hospitality groups

  • Interior designers, architects, and staging firms

  • Retail spaces, coworking offices, and public institutions

  • Distributors and resellers

Minimum Order Requirements

  • Bulk Pricing Eligibility: Starts at $5,000 or more in total order value.

  • Minimum Order Quantity (MOQ): Some items or finishes may require a minimum order.

What Counts as a Custom Request?

Custom requests can include:

  • Special upholstery or fabric options

  • Modifications to finishes or configurations

  • Requests for products not listed on the site

  • Delivery to multiple locations or specific scheduling

How to Submit Your Request

To make sure we understand your needs, please include the following details in your request:

  • Product names and quantities

  • Customization preferences

  • Preferred delivery timeframe

  • Shipping destinations

  • Company name and contact information

You can submit your request via email at hello@sofatica.com or by contacting us through WhatsApp/Phone at +1 (833) 700-0068. Our team will get back to you within 1-2 business days to confirm your order and begin the process.

Lead Times & Production Schedule

  • Standard Bulk Orders: Ships within the usual timeframes, provided items are in stock.

  • Custom Orders: Typically take 2–4 weeks depending on the complexity and volume of the order.

  • Split Shipments: Available for multi-location fulfillment if requested.

Payment & Invoicing Options

We offer a variety of payment methods to fit your business needs:

  • Credit card and bank transfer options are available.

  • Flexible payment terms may be offered to approved accounts.

  • Invoices and tax documentation are provided upon request.

Returns & Warranty for Bulk Orders

Our 60-Day Return Policy covers bulk orders (conditions apply), so you can buy with confidence. Additionally, all bulk orders are covered by our 10-Year Manufacturer Warranty, ensuring long-term durability and peace of mind.

Please note: All claims must be submitted by the business account holder or an authorized representative.

Need Help Getting Started?

If you’re unsure where to begin or would like personalized assistance, our team is here to help. Reach out to us anytime!

Did this answer your question?