We want every Sofatica sofa to arrive in perfect condition, but we understand that things don’t always go as planned. If your sofa arrives damaged or there’s an issue during delivery, we’re here to help you quickly resolve it. Follow these simple steps to ensure your claim is properly documented and handled.
Step 1: Inspect Before Signing
Before you sign the Proof of Delivery (POD), take a moment to carefully check the delivery:
Look over the carton for any dents, tears, or signs of impact.
Inspect the sofa for scratches, stains, or any structural damage.
Check if there’s property damage to walls, doors, or floors during the in-home delivery process.
Pro Tip: If you notice anything unusual, take clear photos and videos of the damage right away—this includes the packaging and the surrounding area. It’s important to document everything to support your claim.
Step 2: Report the Issue on the Spot
If you spot damage while the delivery team is still there:
Tell the delivery personnel immediately about the issue.
Request that the damage be noted on the Proof of Delivery or delivery receipt.
Do not sign as “received in excellent condition” unless you are completely sure the item is undamaged.
After that, contact our customer support team with:
Your order number
Photos/videos of the damage
A brief description of the issue
Step 3: Request Assistance from Customer Support
We’re here to make this process as easy as possible for you! If you need help or have any questions, reach out to our support team:
Live Chat: Available on our website
Email: hello@sofatica.com
Phone/WhatsApp: +1 (833) 700-0068
Our team will guide you through the next steps, whether it’s processing a claim, discussing a replacement, or arranging a repair.
Pro Tip:
Always inspect your item before signing for it. If something doesn’t seem right, it’s perfectly okay to pause and ask the delivery team to wait while you check. If you discover hidden damage later, you must report it within 48 hours to ensure your claim is eligible.