What should I do if my sofa arrives damaged or there’s an issue during delivery?
It’s important to take immediate action when receiving your delivery to ensure any issues are documented and resolved quickly. This guide will walk you through the correct steps to report delivery-related problems and protect your claim eligibility.
Step 1: Inspect Before Signing
Before signing the Proof of Delivery (POD), we strongly recommend the following:
Check the carton for dents, tears, or signs of impact
Inspect the sofa (if applicable) for scratches, stains, or structural damage
Look for property damage to walls, doors, or floors during in-home delivery
📸 If anything seems off, take clear photos and videos of the damage immediately, including packaging and surroundings.
Step 2: Report the Issue on the Spot
If damage is found while the delivery team is still present:
Inform the delivery personnel immediately
Request that the issue is noted on the POD or delivery receipt
Do not sign as “received in good condition” unless you’re confident the item is undamaged
Then, contact our support team and provide:
Your order number
Photos/videos of the damage
A brief description of the issue
Step 3: Request Assistance from Customer Support
For help with next steps or if you’re unsure about the process:
Contact live chat, email hello@sofatica.com, or WhatsApp at +1 (833) 700-0068
Our team will guide you through claim processing, possible replacement or repair, and next actions.
Pro Tip:
Always inspect your item before signing. If you’re unsure about something, it’s okay to pause and ask the delivery team to wait while you check. Claims for concealed damage must typically be submitted within 48 hours, so quick action is essential.