We want your Sofatica sofa to arrive safely and on time, so making sure your delivery address is correct is important! If you need to update your delivery information or change the time, we’re here to help guide you through the process. This article explains how to update your address, reschedule your delivery, and avoid any delays or extra costs.
Before You Place Your Order:
Double-check your address: Please ensure your delivery address is complete and accurate.
Include all necessary details, like apartment numbers, building names, floor numbers (if applicable), and a daytime contact number.
Once your order is prepared or shipped, changes to the delivery address cannot be made. To avoid any issues:
Note: If your package is returned due to an incorrect or incomplete address, it will be reshipped at your expense. We want to make sure your delivery goes smoothly, so always check the details carefully!
Rescheduling or Modifying Delivery:
Life happens, and sometimes you need to adjust your delivery date or change the delivery service. Here's how:
Request a change:
Change your delivery date
Upgrade your delivery service (e.g., from Standard Shipping to White-Glove Delivery)
Update your contact details
To make these changes, you’ll need:
Your order confirmation code
Your billing ZIP/postal code
Contact us through:
Email: hello@sofatica.com
Phone/WhatsApp: +1 (833) 700-0068
Once we’ve confirmed your request, we’ll send you an email with the updated delivery status.
Rescheduling Policies:
Requests: Please let us know within 48 hours of placing your order if you need to reschedule.
Late requests: If you request changes after 48 hours, there may be a re-delivery fee.
Different states: If your new address is in a different state, we ask that you notify us at least 48 hours before your scheduled delivery date to avoid any disruptions.
Important: Delivery modifications can only be processed via email or phone to ensure accuracy.
Possible Delays Due to Address Changes:
Changing your delivery address after your order is confirmed can:
Cause delivery delays
Require manual carrier re-routing
Result in additional delivery fees
To avoid these issues, please confirm your address before checking out.