What happens if my delivery address is incorrect or I need to change my delivery time?
To ensure your sofa arrives smoothly and on time, it’s essential to enter the correct delivery address and notify us promptly of any changes. This article explains how to update your address, reschedule your delivery, and avoid delays or extra fees.
Before You Place Your Order
Double-check that your delivery address is complete and accurate.
Include the apartment number, building name, floor number (if applicable), and a daytime phone number.
Once your order is prepared or shipped, delivery address changes can no longer be made.
⚠️ Packages returned due to an incorrect or incomplete address will be reshipped at the customer’s expense.
Rescheduling or Modifying Delivery
You may request to:
Change your delivery date
Upgrade your delivery service (e.g., from Standard Shipping to White-Glove Delivery)
Update contact details
To make changes, you’ll need:
Your order confirmation code
Your billing ZIP/postal code
Contact us via:
Email: hello@sofatica.com
Phone/WhatsApp: +1 (833) 700-0068
Once confirmed, we’ll email you the updated delivery status.
Rescheduling Policies
Rescheduling must be requested within 48 hours of placing your order.
Requests made later may be subject to re-delivery fees.
If the new address is in a different state, please notify us at least 48 hours before the scheduled delivery date.
Delivery modifications can only be processed via email or phone to ensure accuracy.
Possible Delays Due to Address Changes
Changing your delivery address after order confirmation may:
Cause delivery delays
Require manual carrier re-routing
Result in additional delivery fees
To avoid this, always confirm address accuracy before checkout.
FAQ — Address & Delivery Changes
1. How can I update my delivery address?
Contact us via email or phone with your confirmation code and billing ZIP code. Address updates are only possible before the order is processed.
2. What happens if my address is incorrect?
If your package is returned, we’ll contact you to correct the address.
You’ll be responsible for reshipping fees and any associated costs.
3. Can I change my delivery service type after ordering?
Yes. Upgrades (e.g., to White-Glove Delivery) are possible depending on your order’s stage. Additional fees may apply.
4. What are the fees for rescheduling?
Fees depend on how late the request is made. If you reschedule after the 48-hour window, re-delivery costs may apply.
5. How do I reschedule my delivery?
Contact us via email or phone within 48 hours of purchase. Provide your confirmation code and ZIP code.
6. Can I change the delivery address to a different state?
Yes, but this must be requested at least 48 hours before your delivery date. Contact us directly for processing.
7. Will I receive updates if my delivery schedule changes?
Yes. Once confirmed, we’ll send you an email with your updated delivery details.
8. What if address changes delay my delivery?
This may happen. That’s why we recommend reviewing your address carefully at checkout to avoid disruptions.