At Sofatica, we understand that waiting for your new sofa is exciting, and we want to make the process as smooth as possible. This article will guide you through how to track your order, understand processing times, and receive delivery updates every step of the way, so you always know when to expect your new piece of comfort.
Order Processing
After we receive your payment confirmation, your order will be processed within 1–2 business days. We work quickly to get everything ready, and if your order includes multiple items, we may consolidate the shipment to ensure the items with the longest delivery times are handled together whenever possible.
Scheduling Your Delivery
Once your order is processed, our friendly delivery team will reach out within 1–2 business days to schedule your delivery appointment. Delivery times are scheduled based on availability and your location, so we’ll work with you to find a time that’s most convenient.
Shipping Confirmation & Tracking
When your Sofatica sofa is ready to ship, we’ll send you a shipping confirmation email. This email will include a tracking link, allowing you to track your sofa's journey and monitor its progress in real time.
How to Track Your Order
We’ve made it easy for you to track your order at any time. Here’s how:
Visit the Track My Order section on our website.
Enter your order number and email address.
Click Track to view the status and location of your order.
Tracking is available 24/7, and you’ll get updates in real time, so you’re always in the loop.
Delivery Timeframes & Status Updates
The time it takes for your sofa to arrive may vary based on your location, courier availability, and customs processing (for international orders).
If there are any unexpected delays—like weather, customs, or issues with the courier—we’ll keep you updated by email. Our goal is to ensure your delivery is as smooth and stress-free as possible, and we’ll let you know about any changes as soon as we hear about them.