How do I track my sofa order and know when it will arrive?
We make it easy for you to stay updated on your sofa delivery. This article explains how to track your order, understand processing times, and receive delivery updates every step of the way.
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
If your order includes multiple items, delivery may be consolidated to follow the item with the longest estimated delivery time whenever possible.
Scheduling Your Delivery
Once your order is processed, our delivery team will contact you within 1–2 business days to schedule a delivery appointment.
Scheduling is based on availability and your location.
Shipping Confirmation & Tracking
When your sofa ships, you’ll receive a shipping confirmation email.
This email includes a tracking link so you can monitor the progress of your delivery in real time.
How to Track Your Order
You can also track your order online:
Go to the Track My Order section on our website
Enter your order number and email address
Click Track to view your order’s current status and location
Tracking is available 24/7 and updates in real time.
Delivery Timeframes & Status Updates
Delivery times vary depending on your location, courier availability, and any customs processing (for international orders).
In case of unexpected delays (e.g., weather, customs, or courier issues), we’ll send you an update by email.
You’ll be kept informed at every step to ensure your delivery is smooth and stress-free.