Ordering a sofa with Sofatica is an exciting experience! To ensure your purchase arrives smoothly and without unexpected costs, here’s everything you need to know about shipping fees, order processing, delivery times, and how to avoid delays or extra charges.
Shipping Fees Based on Order Value
At Sofatica, shipping fees are based on the total value of your order, not a flat rate. Here’s our current shipping fee structure:
$0 – $499 → $99 shipping fee
$500 – $1,099 → $149 shipping fee
$1,100 – $1,499 → $199 shipping fee
$1,500 – $2,099 → $249 shipping fee
$2,100 – $3,099 → $299 shipping fee
$3,100 – $4,099 → $349 shipping fee
$4,100 – $4,999 → $379 shipping fee
$5,000+ → $449 shipping fee
Disclaimer: Free shipping applies to all purchases within the continental U.S. and Canada. For other destinations, shipping fees will be calculated during checkout based on the order value. We maintain transparent pricing with no hidden costs.
📌 For international orders, any applicable taxes, customs duties, or import fees will be shown at checkout (if available) or collected by your local customs office upon delivery. These fees are the customer’s responsibility.
Order Processing & Dispatch
Once your order is placed and payment is confirmed, we get to work! Orders are typically processed within 1–2 business days.
You’ll receive a shipping confirmation and tracking details by email.
Delivery typically takes 2–7 business days, depending on your location.
If you're located in rural or remote areas, delivery may take an additional 2–3 business days.
Important: Rare cases such as natural disasters, customs delays, or political unrest may affect delivery times. Our team will keep you updated if there are any significant delays.
Split Shipments & Risk of Loss
If your order contains multiple items, they may be shipped separately to ensure faster or safer delivery.
Once your order is with the shipping carrier, responsibility for any loss or damage transfers to you.
Please ensure your order and shipping address are correct before completing your purchase.
Taxes and Duties
USA or Europe Orders: Taxes and duties will be calculated during checkout.
Other Destinations: For other destinations, import fees may be collected by your local customs authority.
Customers are responsible for understanding and complying with local import regulations and any associated costs.
Address Accuracy
To ensure smooth and timely delivery, always provide a complete and accurate address at checkout. Here’s how to avoid delivery hiccups:
Once your order is processed or shipped, no changes can be made to your delivery address.
If a shipment is returned due to an incorrect or incomplete address, you’ll be responsible for reshipping fees, including any additional shipping charges.
Tips: Include a daytime phone number with your order to help coordinate delivery with the carrier.
Transparency & Real-Time Tracking
After your order ships, you’ll receive a tracking link via email so you can monitor your sofa’s journey in real time.
You can also track your order anytime through the Track My Order page on our website.
We update estimated delivery times regularly for better accuracy and transparency.
Important Notes
Delivery Times: Please note that exact delivery dates can’t be guaranteed due to factors outside of our control (such as customs clearance or weather conditions).
Damage on Arrival: When your sofa arrives, please inspect it carefully. If you notice any visible damage, ask the carrier to mark it as "damaged" and contact our support team within 48 hours.
Fees Responsibility: Costs related to taxes, import duties, or address correction fees are the customer's responsibility.