At Sofatica, we understand how exciting it is to receive your order, and we’re committed to making the shipping process as smooth and worry-free as possible. From the moment you place your order to when it arrives at your doorstep, we’ve got you covered. Here’s everything you need to know about our shipping and delivery process.
How Does Shipping Work?
We know how important it is for your order to arrive safely and on time. This guide will walk you through the shipping process—from order preparation to delivery and tracking—so you can know exactly what to expect.
Standard Shipping
Order Processing
Once your order is placed, we prepare and confirm it within 1–2 business days after payment.
After processing, our delivery team will reach out to you within 1–2 business days to schedule a delivery time that works best for you.
Dispatch Time
Orders eligible for standard shipping are dispatched within 1–2 business days after confirmation.
Estimated Delivery Time
Most deliveries arrive within 2–7 business days from the time they are shipped.
Custom Products
Custom or Made-to-Order Items
For custom products, please allow 2-4 weeks for production and delivery. The timing can vary depending on the level of customization and complexity of your order.
Multiple Items in One Order
If your order contains more than one item, the shipment will follow the longest estimated delivery time to allow for consolidated shipping (when possible).
Shipping Carriers
We partner with trusted delivery services such as FedEx, UPS, DHL, and other reliable couriers to ensure your order arrives safely.
Tracking Your Order
Once your order is shipped, you'll receive a tracking link via email to track its journey. This way, you’ll always know where your package is!
Additional Charges
Free Shipping
Enjoy free shipping on all orders within the continental U.S. and Canada.
For International Orders:
For locations outside of the U.S. and Canada, shipping charges will apply. Additionally, any applicable taxes, customs duties, or import fees are the responsibility of the recipient.
These charges:
Will be calculated at checkout (if available), or
May be collected by your local customs office upon delivery, depending on your country’s regulations.
Delivery Service Options
We offer different delivery options to ensure your items arrive in the way that best suits your needs:
Standard Shipping: Cost-effective curbside delivery. Ideal for small to medium-sized items.
Threshold Delivery: Delivered inside the first dry area of your home (e.g., garage or lobby). Perfect for larger furniture pieces.
White-Glove Delivery: Our premium service includes in-home placement, assembly, and packaging removal. Best for high-end or oversized items that need special care.
🧾 Shipping rates are calculated at checkout based on your location and the delivery service you select.