How does shipping work and what should I expect?
We know how important it is for your order to arrive safely and on time. This article explains how the shipping process works — from preparation to delivery and tracking — so you know exactly what to expect.
Standard Shipping
Order Processing
Orders are prepared and confirmed within 1–2 business days after payment.
After processing, the delivery team will reach out within 1–2 business days to schedule the delivery.
Dispatch Time
Orders eligible for standard shipping are dispatched within 1–2 business days after confirmation.
Estimated Delivery Time
Most deliveries arrive within 2–7 business days from the time they are shipped.
Custom Products
Custom or made-to-order items require 3–6 weeks for production and delivery.
Timing depends on the complexity and level of customization in your order.
Multiple Items in One Order
If your order includes more than one item, the shipment will follow the longest estimated delivery time to allow for consolidated shipping (when possible).
Shipping Carriers
We work with trusted delivery partners such as FedEx, UPS, DHL, and other global couriers for secure and reliable delivery.
Tracking Your Order
Once your order is shipped, you'll receive a tracking link via email to monitor its journey.
Additional Charges
Shipping is free. However, for international orders, any applicable taxes, customs duties, or import fees are the responsibility of the recipient.
These charges:
Will be calculated at checkout (if available), or
May be collected by your local customs office upon delivery, depending on your country’s regulations.
Delivery Service Options
We offer different delivery options to fit your needs, from basic curbside drop-off to full-service in-home delivery.
Standard Shipping
Cost-effective and reliable curbside delivery. Ideal for small to medium-sized items.Threshold Delivery
Delivered inside the first dry area of your home (e.g., garage, lobby). Recommended for larger furniture.White-Glove Delivery
Premium service that includes in-home placement, assembly, and packaging removal. Best for high-end or oversized items needing special care.
🧾 Shipping rates are calculated at checkout based on your location and the selected delivery service.
Frequently Asked Questions (FAQ)
Do you offer free shipping?
Yes, we offer free shipping on all orders.
However, for international shipments, customs duties or taxes may still apply, depending on your country’s regulations. These are not covered in the shipping and are the responsibility of the recipient.
Are there extra fees for apartments or multi-story buildings?
Yes. If delivery requires moving items above the ground floor, additional building fees may apply and are the customer's responsibility.
When will my order be shipped?
Orders are usually shipped within 1–2 business days after payment verification. You will receive an email with a tracking link once your order has been dispatched.
How can I track my order?
Use the tracking link provided in your shipping confirmation email to view real-time delivery updates.
Can I change my delivery address after placing an order?
Yes, but only if the order hasn’t been processed yet. Contact support immediately. Once shipped, the delivery address can’t be changed.
What happens if I’m not available during delivery?
The delivery team will contact you to reschedule. Please note: re-delivery fees may apply and are the customer’s responsibility.
Are my items insured during shipping?
Yes. All qualifying shipments are protected by InsureShield® Shipping Protection, which covers loss, theft, and damage during transit.