At Sofatica, we want you to feel confident in your purchase, knowing that we stand behind the quality and craftsmanship of every piece. We understand that sometimes returns or changes are necessary, and we are here to make the process as smooth as possible.
60-Day Return Policy
We’re pleased to offer a 60-day return policy to all customers worldwide, giving you the flexibility to test your new furniture at home and make sure it fits your space and lifestyle. We want you to be completely satisfied with your Sofatica products.
While most of our customers are delighted with their purchases, we recognize that returns may occasionally be needed. To ensure a hassle-free experience, please read our return policy below.
Important Notes:
Shipping fees are non-refundable.
If your order qualified for free shipping, the actual shipping expense covered by us will be deducted from your refund.
Returns must pass inspection before approval.
Return Eligibility Requirements
To ensure your return is processed smoothly, please ensure your item meets the following conditions:
Condition: The item must be unused and in new condition, free from any wear or damage.
Packaging: The item must be returned in its original packaging, including all internal padding, wrapping, and materials.
Undamaged Packaging: The packaging must be undamaged to ensure safe transport back to us.
Return Request: Must be submitted within 60 days of the delivery date.
Signs of Use: Items that show signs of use, such as stains, scratches, assembly, or alterations, are not eligible for return.
Damaged Products: If your item arrives damaged or has missing parts, we require an unboxing video as part of the review process.
Return Approval Process
Each return request is subject to inspection. We reserve the right to deny a return if:
The product does not meet the eligibility criteria.
The item was returned without proper packaging.
The damage or condition occurred after delivery due to customer use or mishandling.
Restocking Fee & Refund Conditions
To cover the cost of inspection, repackaging, and handling, we apply a 20% restocking fee to most returns.
However, if you request a return within 14 days of delivery, you can receive a 100% refund with no restocking fee, as long as the item is in unused, original condition and returned in its undamaged packaging.
For returns after 14 days, the 20% restocking fee will apply.
Return Shipping & Refund Breakdown
Return shipping is the responsibility of the customer and will be deducted from the refund.
Refunds will be issued for the item subtotal and applicable taxes only.
Original shipping fees and return shipping costs are non-refundable.
Refunds will be processed within 5–10 business days after the item is received and passes inspection.
Refunds will be issued to the original payment method used during checkout.
Cancellations & Order Changes
Within 12 Hours of Order Placement:
If you cancel within 12 hours and before processing begins, you will receive a full refund.
After 12 Hours of Order Placement:
Cancellations made after 12 hours but before warehouse processing will incur a 5% administrative fee, which will be deducted from your refund.
Non-Cancellable & Non-Returnable Items
Please note that the following items are final sale and cannot be returned or canceled after order confirmation:
Custom or made-to-order furniture
Items manufactured based on customer specifications or special requests
Items altered or modified at customer request
Bulk orders (orders of 5 or more items)
Be sure to confirm all specifications and order details carefully before placing your order.
Bulk Order Policy
Orders of five or more items are considered bulk orders and are non-cancellable and non-refundable once confirmed. These orders will be prioritized for processing and delivery and may include special scheduling flexibility and separate logistics handling.
Packaging & Delivery Claims
When your sofa arrives, please take a moment to inspect the packaging before signing the Proof of Delivery (POD). By signing, you confirm that the item was delivered in acceptable condition.
If you notice visible damage:
Request the carrier to note the damage on the POD.
Take photos or videos of the damaged packaging before accepting delivery.
If you choose to reject the delivery, please notify support immediately.
Important: Claims for packaging damage cannot be accepted after the POD is signed without noting any damage.
Missed Delivery Policy
If you miss the agreed delivery window, a missed delivery fee will apply to cover the cost of re-routing, rescheduling, or returning the shipment. To avoid this, ensure someone aged 18 or older is available to receive and inspect the delivery.
How to Start a Return
To initiate a return, simply contact our support team with the following details:
Order number
Reason for return
Photos or videos (if applicable)
Unboxing video (for damage or defect claims)
Once your return is approved, we will provide you with shipping instructions and a return label (if available).
Need Assistance?
If you need any help during the return process, our customer support team is here for you every step of the way. Contact us at hello@sofatica.com or via live chat for assistance.