At Sofatica, we want you to feel confident in your purchase, knowing that we stand behind the quality and craftsmanship of every piece. We understand that sometimes returns or changes are necessary, and we are here to make the process as smooth as possible.
60-Day Return Policy
We’re pleased to offer a 60-day return policy to all customers worldwide, giving you the flexibility to test your new furniture at home and make sure it fits your space and lifestyle. We want you to be completely satisfied with your Sofatica products.
While most of our customers are delighted with their purchases, we recognize that returns may occasionally be needed. To ensure a hassle-free experience, please read our return policy below.
Important Notes:
Shipping fees are non-refundable.
If your order qualified for free shipping, the actual shipping expense covered by us will be deducted from your refund.
Returns must pass inspection before approval.
Statutory consumer rights in your region remain intact. For EU/UK customers, the 14-day right of withdrawal applies.
International orders: duties, VAT, and import fees paid to third parties are not refundable by Sofatica. Please consult your local customs office for potential recovery.
Return Eligibility Requirements
To ensure your return is processed smoothly, please ensure your item meets the following conditions:
Condition: The item must be unused, unwashed, and in new condition, free from stains, odors, pet hair, scratches, assembly marks, or alterations.
Packaging: Return in the original packaging, including all internal padding and materials. If the original box is unavailable or damaged, contact us to purchase replacement packaging. Returns without proper packaging may be denied or incur a reboxing fee.
Undamaged Packaging: Packaging must be intact to ensure safe transport back to us.
Return Request: Must be submitted within 60 days of the delivery date.
Signs of Use: Items that show signs of use, such as stains, scratches, assembly, or alterations, are not eligible for return.
Damaged Products: If your item arrives damaged or has missing parts, an unboxing video is required for review.
Modular Items: For modular sofas, detach ModuleSecure™ metal connectors and reapply CushionSecure™ rope clips for safe packing. Returns may be per module or set, subject to inspection and completeness of parts.
Return Approval Process
Each return request is subject to inspection. We reserve the right to deny a return if:
The product does not meet the eligibility criteria.
The item was returned without proper packaging.
The damage or condition occurred after delivery due to customer use or mishandling.
Restocking Fee & Refund Conditions
To cover the cost of inspection, repackaging, and handling, we apply a 20% restocking fee to most returns.
However, if you request a return within 14 days of delivery, you can receive a 100% refund with no restocking fee, as long as the item is in unused, original condition and returned in its undamaged packaging.
For returns after 14 days, the 20% restocking fee will apply. Cleaning or reboxing fees may be applied separately if required.
Return Shipping & Refund Breakdown
Return shipping is the responsibility of the customer and will be deducted from the refund.
Refunds are issued for the item subtotal and applicable taxes only.
Original shipping fees and return shipping costs are nonrefundable.
Refunds are processed within 5–10 business days after the item is received and passes inspection.
Refunds are issued to the original payment method used at checkout. For financing or installments, interest and third-party fees are not refundable. Please continue scheduled payments until the refund posts.
Cancellations & Order Changes
Within 12 Hours of Order Placement:
If you cancel within 12 hours and before processing begins, you will receive a full refund.
After 12 Hours of Order Placement:
Cancellations made after 12 hours but before warehouse processing will incur a 5% administrative fee, which will be deducted from your refund.
Non-Cancellable & Non-Returnable Items
Please note that the following items are final sale and cannot be returned or canceled after order confirmation:
Custom or made-to-order furniture
Items manufactured based on customer specifications or special requests
Items altered or modified at customer request
Bulk orders (orders of 5 or more items)
Gift cards, clearance or sample sale items, fabric swatch kits, and custom spare parts
Be sure to confirm all specifications and order details carefully before placing your order.
Bulk Order Policy
Orders of five or more items are considered bulk orders and are non-cancellable and non-refundable once confirmed. These orders will be prioritized for processing and delivery and may include special scheduling flexibility and separate logistics handling.
Packaging & Delivery Claims
When your sofa arrives, please inspect the packaging before signing the Proof of Delivery (POD). By signing, you confirm that the item was delivered in acceptable condition.
If you notice visible damage, ask the carrier to note it on the POD and take photos or videos of the packaging before accepting delivery.
If you decide to decline the delivery, please inform support promptly.
Visible damage claims must be submitted within 48 hours of delivery. Concealed damage claims must be submitted within 5 days, with photos and the unboxing video.
Important: Claims for packaging damage cannot be accepted after the POD is signed without noting any damage.
Missed Delivery Policy
If you miss the agreed delivery window, a missed delivery fee will apply to cover the cost of re-routing, rescheduling, or returning the shipment. To avoid this, ensure someone aged 18 or older is available to receive and inspect the delivery.
How to Start a Return
To initiate a return, contact our support team with the following details:
Order number
Reason for return
Photos or videos, if applicable
Unboxing video for damage or defect claims
Once your return is approved, we will issue an RMA number, provide shipping instructions, and send a return label if available. We will also advise on pickup scheduling and packaging requirements.
Need Assistance?
If you need any help during the return process, our customer support team is here for you every step of the way. Contact us at hello@sofatica.com or via live chat. Please include your order number for faster assistance and note our support hours listed on the website.