Need to change your contact details, address, or delivery date?
We understand that plans can change. This guide covers how to update your contact information, delivery address, or scheduled delivery date—along with timelines, restrictions, and what to expect after submitting a request.
Updating Your Contact Details
If you need to update the email address or phone number associated with your order:
Submit your request at least 3 business days before the scheduled delivery date.
This ensures you continue receiving delivery updates and notifications.
Contact us via email or phone with your order confirmation code and billing ZIP code.
⚠️ Changes submitted too close to the delivery date may not reflect in time for the carrier's communication system.
Changing Your Delivery Address
To request an update to your delivery address:
Notify us at least 3 business days before delivery.
Address changes across state lines must be requested a minimum of 48 hours before scheduled delivery.
Additional shipping charges may apply based on the new location.
To verify availability, enter your new ZIP code in the shopping cart or contact our support team directly.
Once approved, you'll receive a confirmation email with the updated address and delivery details.
Rescheduling Your Delivery
If you need to change your delivery date:
Prepare your order confirmation code and billing ZIP code
Contact our support team via email or phone within 48 hours of purchase
We'll update your delivery schedule and send a confirmation email
📌 Changes requested after 48 hours may result in re-delivery fees or availability delays.
How to Submit a Change Request
All updates must be submitted via email or phone to ensure accuracy and verification. Once confirmed, an email notification will be sent with your revised delivery information.
📧 Email: hello@sofatica.com
📞 Phone / WhatsApp: +1 (833) 700-0068
Important Reminders
Once an order is dispatched, address changes cannot be made.
Late requests may result in rescheduling fees or shipment delays.
Always review your delivery information carefully at checkout to avoid changes later.