We know that life can be unpredictable, and sometimes you may need to update your delivery details. Whether it’s a change in contact info, address, or delivery date, we’ve made it easy for you. This guide will walk you through how to make updates and what to expect.
Updating Your Contact Details
If you need to change the email address or phone number associated with your order, it’s important to submit your request as soon as possible to avoid any delays in communication.
Submit your request at least 3 business days before the scheduled delivery date.
This ensures you continue receiving timely updates on your delivery.
To request this change, simply contact us by email or phone, providing
Your order confirmation code
Your billing ZIP code
Note: Changes made too close to the delivery date may not reflect in the carrier’s communication system in time.
Changing Your Delivery Address
If your address needs to be updated, we’re happy to assist, but we do need to follow some guidelines to ensure smooth delivery:
Notify us at least 3 business days before the delivery date.
For address changes across state lines, we ask for at least 48 hours notice before your scheduled delivery.
Additional shipping fees may apply depending on the new location.
To check availability or verify shipping details, enter your new ZIP code at checkout or reach out to our support team directly. Once we’ve processed the change, you’ll receive a confirmation email with the updated delivery information.
Rescheduling Your Delivery
Plans change, and we’re here to accommodate. If you need to reschedule your delivery:
Have your order confirmation code and billing ZIP code ready.
Contact us within 48 hours of placing your order to change your delivery date.
We’ll update your schedule and send you a confirmation email with the new details.
Reminder: Requests made after 48 hours may result in redelivery fees or delays.
How to Submit a Change Request
All changes must be submitted via email or phone to ensure everything is updated correctly and securely. Once confirmed, you’ll receive an email with your revised delivery information.
Email: hello@sofatica.com
Phone/WhatsApp: +1 (833) 700-0068
Important Reminders
Once your order has been dispatched, address changes cannot be made.
Late requests could result in rescheduling fees or shipment delays.
Always double-check your delivery information during checkout to avoid changes later on.