We want your Sofatica sofa to arrive smoothly and fit perfectly into your home. Proper preparation helps ensure a hassle-free delivery experience. Here’s how you can get ready for the big day!
Before Placing Your Order:
To avoid any delivery surprises, make sure your space is ready to receive your new sofa. Here's what you need to do:
Measure your space carefully: Confirm that your sofa can easily fit through:
Doorways
Hallways
Staircases
Elevators
Tip: Always measure with the item’s packaging included. You can find product dimensions on each product page to make sure everything fits.
Important to Know:
If the sofa doesn’t fit due to size restrictions, rescheduling or cancellation fees may apply.
Most sofas arrive fully assembled, unless stated otherwise on the product page.
Disassembly services are not available.
How Delivery Scheduling Works:
Once your order is ready to ship:
Multiple items? You’ll be notified once everything is ready to be dispatched together.
The delivery carrier will reach out to schedule a time slot, usually within a 4-hour window.
If your order ships via FedEx or UPS, no scheduling is required. You’ll receive a tracking link to monitor delivery status.
On the Day of Delivery:
Here’s how to make sure everything goes smoothly:
Be present: An authorized person aged 18 or older must be available to receive the delivery.
Clear the path: Make sure there’s an open path from the entry point to the delivery area.
Protect your space: If needed, lay down protective covers to shield your floors and nearby furniture. Delivery personnel are not authorized to move or rearrange existing items in your home.
For larger sofas, double-check that stairwells, elevators, and entryways are fully accessible.
What If I Need to Reschedule?
Life happens, and sometimes you may need to change your delivery schedule. If you need to reschedule:
Contact the carrier: Reach out to the assigned carrier as soon as possible to let them know.
Additional fees: Rescheduling may result in extra charges, depending on the carrier’s policy and the timing of the request.
For white-glove deliveries or scheduled time slots: It’s best to reschedule at least 48 hours in advance to avoid any issues.