Whether you're managing business records, filing taxes, or keeping track of personal purchases, we’re happy to provide the official documents you need. This guide will show you what’s available, who typically needs these documents, and how to request them.
Who Typically Requests These Documents?
You might need these documents for a variety of reasons, including:
Business Customers (B2B): For accounting, reimbursement, or tax purposes.
Professionals: If you're using company funds or business cards.
International Customers: For customs, import taxes, or VAT returns.
Private Customers: For your records, tax filing, or legal use.
What Documents Can We Provide?
You can request one or more of the following documents:
Invoice: A formal commercial invoice that includes:
Your name or business name
Billing and shipping addresses
Product descriptions, quantity, and price
Shipping costs and taxes (if applicable)
Total amount paid
Currency used
Tax Receipt: Available for eligible customers (especially in the EU and U.S.), this includes:
VAT or sales tax details, if applicable
Can be used for input tax claims or company accounting
Payment Confirmation: A signed document confirming that your payment was received, which includes:
Payment method, amount, and reference number
Great for finance departments or as proof of transaction
How to Request Your Documents
To request your invoice, tax receipt, or payment confirmation, please reach out to us through one of these channels:
Email: hello@sofatica.com
Phone/WhatsApp: +1 (833) 700-0068
When contacting us, please include:
Your order number
The document(s) you need
Billing name and address (for the invoice)
Business name and VAT ID (if applicable)
Any specific formatting or additional info your company requires
When Will You Receive Your Documents?
We aim to process requests quickly. Here’s what you can expect:
Documents are typically processed within 1–2 business days.
You will receive the documents by email in PDF format.
These documents are formatted for both digital submission and printing.
Important Notes
Documents are issued only for paid and completed orders.
We cannot issue documents with different names or details once an order is finalized.
The invoice and tax receipt will reflect the billing and shipping information provided at checkout.
If your business needs special details (e.g., PO numbers, internal codes), please mention them at the time of request.
If you need documents for multiple departments, feel free to specify your requirements.
Tips for Business Customers
Please include your company name and tax ID at checkout if you require a formal invoice.
Please retain your confirmation email, as it includes essential details and tracking links for your order.
For large-volume or ongoing orders, reach out to us to discuss monthly consolidated invoices.
If you need further help with tax documentation, export declarations, or compliance requests for bulk orders, we’re here to help. Just contact our team for personalized support.