At Sofatica, your security is our priority. We understand that when making an online purchase, trust is key. We have taken extra measures to ensure the security and protection of every transaction, allowing you to shop with confidence.
Secure Checkout with Advanced Encryption
Every payment made through our website is safeguarded with SSL encryption (Secure Socket Layer). This means:
Your payment information is securely transmitted.
Personal data is encrypted, ensuring it’s unreadable to third parties.
Our checkout system is PCI DSS-compliant and constantly monitored for safety.
Look for the lock icon in your browser's address bar to confirm that your payment is secure.
Fraud Detection & Verification Measures
We use real-time fraud prevention systems to monitor and block suspicious activity. These systems look for:
Inconsistent billing and shipping addresses
Multiple failed transactions
Unusual purchase patterns or high-value orders
Device fingerprinting and IP anomalies
Cards marked as high-risk
If we spot anything unusual, your transaction will be placed on hold for manual review.
What Happens If Your Order Is Flagged?
If your order is marked as "high risk," here's what happens:
You will receive an email within 24 hours notifying you of the flag.
We may ask for verification, such as:
A valid photo ID
Confirmation of your billing address
Phone or email verification
Once your information is verified, your order will proceed as planned. If verification fails or is not completed, we will cancel your order and issue a full refund.
This process is designed to protect both you and our platform from unauthorized activity, ensuring your shopping experience remains safe.
Chargeback Protection Policy
We take fraud prevention seriously. If a chargeback is filed, here’s what we do:
We’ll work directly with the payment provider and bank to investigate the claim.
If the transaction is confirmed to be legitimate, we’ll dispute the chargeback, providing documentation such as:
Proof of delivery
Identity verification
Communication logs
In the case of fraud, we’ll refund the transaction immediately and deactivate the customer account involved to prevent future issues.
Note: All purchases are protected under our secure payment policies. Accounts with unresolved chargeback disputes may be restricted from future purchases.
Tips to Ensure a Smooth Checkout
To make your payment process as smooth as possible, here are a few tips:
Use a card that matches your billing address.
Avoid using VPNs or masked IPs during checkout.
Please inform your bank if you are placing a high-value order.
Ensure there are sufficient funds or credit available before confirming payment.
We Do Not Store Sensitive Payment Information
Rest assured, we never store your full card number, CVV, or banking details. All transactions are securely processed via trusted third-party platforms like Affirm and PayPal, which are certified to meet the highest industry standards.
Need Help?
If you have any questions or need assistance with your payment, don’t hesitate to reach out:
Email: hello@sofatica.com
Call or WhatsApp: +1 (833) 700-0068
We’re always here to make sure your payment experience is not only seamless but also fully protected.