Secure Checkout with Advanced Encryption
Every payment made through our website is protected by SSL encryption (Secure Socket Layer). This ensures that:
Your payment information is securely transmitted
Personal data is encrypted and unreadable to third parties
Our checkout system is PCI DSS-compliant and monitored continuously
You can confirm this by checking for the lock icon in your browser's address bar.
Fraud Detection & Verification Measures
We use intelligent, real-time fraud prevention systems to identify and block suspicious activity. These systems monitor:
Inconsistent billing and shipping addresses
Multiple failed transactions
Unusual purchase patterns or values
Device fingerprinting and IP anomalies
Cards previously marked as high-risk
If a transaction is flagged, it is temporarily placed on hold for manual review.
What Happens If Your Order Is Flagged?
In the event that your transaction is marked "high risk":
You will receive an email within 24 hours
We may request verification, such as:
A valid photo ID
Confirmation of your billing address
Phone or email verification
Once verified, your order will continue as scheduled
If verification fails or isn’t completed, the order will be canceled and refunded in full
This process protects both you and our platform from unauthorized or fraudulent activity.
Chargeback Protection Policy
We actively monitor for fraudulent transactions and unauthorized use of credit cards. If a chargeback is filed:
We will cooperate directly with the payment provider and bank to investigate the claim
If the transaction is confirmed to be legitimate and properly authorized, we will submit documentation to dispute the chargeback, including proof of delivery, identity verification, and communication logs
If fraud is confirmed, we will immediately refund the transaction and deactivate the customer account associated with the incident to prevent future abuse
All purchases are covered under our secure payment policies. We reserve the right to restrict future purchases from accounts with unresolved chargeback disputes.
Tips to Ensure Smooth Checkout
Use a card that matches your billing address
Avoid using VPNs or masked IPs during checkout
Notify your bank before placing a high-value order
Ensure sufficient credit or balance before confirming payment
We Do Not Store Sensitive Payment Information
We never store your full card number, CVV, or banking credentials. All transactions are processed via trusted third-party platforms such as Affirm, or PayPal, which are certified and encrypted to the highest industry standards.
Need Help?
If your transaction is being flagged or if you’re unsure whether your payment went through securely:
Email us: hello@sofatica.com
Call or WhatsApp: +1 (833) 700-0068
We’re here to make sure your payment experience is not just seamless but also fully protected.