Having trouble with your account? Whether you're trying to unsubscribe from emails, reset your password, or resolve referral box errors, this guide provides clear and effective solutions to help you get back on track.
How do I unsubscribe from your mailing list?
To stop receiving promotional emails:
Open any email we've sent you.
Scroll down to the bottom of the message.
Click the "Unsubscribe" link.
Once unsubscribed, you will no longer receive promotional content from us. Please note that this does not affect transactional emails such as order confirmations or delivery updates.
How do I reset my account password?
If you've forgotten your password or are unable to log in:
Go to the login page.
Click the "Forgotten Password" link.
Enter the email address associated with your account.
Check your inbox for a reset link and follow the instructions.
Tip: If you don’t see the email within a few minutes, check your spam or junk folder.
I'm facing an error using the email referral box. What should I do?
If you're having trouble sending referrals via the email referral box, try the following:
1. Check for Typing Errors
Ensure all email addresses are correctly typed.
If you're entering multiple addresses, make sure they’re separated by commas.
2. Send Referrals One at a Time
Instead of entering multiple emails at once, try sending one referral at a time by clicking "Send" after each email address.
3. Use Your Unique Referral Link
If the referral box still doesn't work, we recommend copying and sharing your personal referral link directly with friends.
This method is simple, effective, and bypasses input errors.
Still need help?
If you're still encountering problems, our support team is ready to assist. Contact us for personalized help, and we’ll make sure everything runs smoothly.
Email: hello@sofatica.com
Live Chat: Available 24/7 via our Help Center