Having trouble with your Sofatica account? Whether you're trying to unsubscribe from emails, reset your password, or resolve issues with the email referral box, we're here to help you get back on track. Below are some simple solutions to common problems.
How do I unsubscribe from your mailing list?
If you no longer wish to receive promotional emails from us, you can easily unsubscribe. Here’s how:
Open any email we've sent you.
Scroll down to the bottom of the message.
Click the “Unsubscribe” link.
Once you’ve unsubscribed, you’ll stop receiving promotional content, but don’t worry, transactional emails such as order confirmations and delivery updates will still reach you.
How do I reset my account password?
If you’ve forgotten your password or are having trouble logging in, follow these easy steps to reset it:
Go to the Login Page.
Click on the "Forgotten Password" link.
Enter the email address associated with your account.
Check your inbox for a password reset link, and follow the instructions to set a new password.
Tip: If you don’t see the email in your inbox, don’t forget to check your spam or junk folder.
I'm facing an error using the email referral box. What should I do?
If you’re having trouble sending referrals through the email box, try these steps:
Check for Typing Errors: Ensure all email addresses are correctly typed. If you’re entering multiple addresses, separate them with commas.
Send Referrals One at a Time: If the referral box still isn’t working, try sending referrals one at a time. Click “Send” after entering each email address.
Use Your Unique Referral Link: If you're still facing issues, we recommend using your personal referral link. Simply copy and share this link directly with friends and family for a smoother referral process.
Still Need Help?
We’re always here to help! If you’re still having trouble, our customer support team is ready to assist with any issues you might be facing.
Email: hello@sofatica.com
Live Chat: Available 24/7 via our Help Center