What should I do if my payment doesn’t go through?
We understand how frustrating it can be when your payment doesn’t work as expected. This article outlines the most common reasons for declined transactions and what steps you can take to resolve the issue quickly.
Common Reasons for Declined Payments
1. Insufficient Funds
Make sure your account or card has enough available balance or credit limit to cover the total purchase amount.
2. Incorrect Billing Information
Double-check that your billing address, ZIP/postal code, and card details match what’s on file with your card provider.
3. Bank Restrictions or International Block
Some banks automatically block large or international transactions for security. Contact your bank to approve the payment.
4. Expired or Inactive Card
Ensure the card you're using is active, valid, and not expired.
5. Fraud Protection Triggers
If your card provider detects unusual activity, the payment may be declined. You may need to verify the transaction with them directly.
6. Browser or Device Issues
Outdated browsers, ad blockers, or VPNs may interrupt the payment process. Try refreshing the page, using a different browser, or clearing your cache.
What You Can Do
1. Try a Different Payment Method
If your card doesn’t work, consider using another card or choosing Affirm to split your payment into monthly installments.
2. Contact Your Bank
Call the number on the back of your card to authorize the transaction. This is especially useful if you're shopping from abroad or making a high-value purchase.
3. Check for Confirmation Emails
If you're unsure whether a transaction went through, check your email (including spam/junk) for order confirmation before trying again.
4. Use a Different Browser or Device
If the checkout page isn’t loading or freezing, switch to another browser or device for a smoother experience.
5. Clear Your Cart and Try Again
Sometimes, reloading the page and re-adding the product to your cart can resolve technical issues.
Still Need Help?
If you've tried all the steps above and the payment still won’t go through, our support team is here to assist. Contact us at hello@sofatica.com or reach us via live chat for immediate assistance.