We know how frustrating it can be when your payment doesn’t go through as expected. Don’t worry! This guide will walk you through the most common reasons for payment declines and give you simple steps to resolve the issue quickly.
Common Reasons for Declined Payments
Insufficient Funds
Ensure your card or account has enough balance or credit limit to cover the total purchase amount.Incorrect Billing Information
Double-check that your billing address, ZIP/postal code, and card details match the information on file with your card provider.Bank Restrictions or International Block
Some banks may block large or international transactions for security purposes. Contact your bank to approve the payment if you’re purchasing from abroad or for a high-value item.Expired or Inactive Card
Make sure the card you're using is active, valid, and hasn’t expired.Fraud Protection Triggers
If your card provider detects unusual activity, they may decline the payment. You’ll likely need to confirm the transaction directly with them.Browser or Device Issues
Outdated browsers, ad blockers, or VPNs may interfere with the payment process. Try refreshing the page, using a different browser, or clearing your cache.
What You Can Do
Try a Different Payment Method
If your card doesn’t work, try another card or choose Affirm to split your payment into monthly installments. We want to make your Sofatica experience as smooth as possible.Contact Your Bank
Call the number on the back of your card to authorize the transaction. This step is especially helpful if you’re shopping from another country or making a larger purchase.Check for Confirmation Emails
If you’re unsure whether your transaction was successful, look for an order confirmation email in your inbox (including spam or junk folders) before attempting another payment.Use a Different Browser or Device
If the checkout page isn’t loading or is freezing, try using a different browser or device for a smoother experience.Clear Your Cart and Try Again
Sometimes, simply reloading the page and re-adding your product to the cart can resolve any technical issues.
Still Need Help?
If you’ve tried all the steps above and your payment still isn’t going through, we’re here to help! Reach out to our friendly support team at hello@sofatica.com or contact us via live chat for immediate assistance.