1. What does the 10-Year Warranty cover?
Our 10-year warranty ensures the structural integrity of Sofatica furniture. For residential use, it covers:
10 years: Structural issues with metal and solid wood frames.
1 year: Soft components, including stitching, piping, and glued joints.
For commercial use, we cover:
1 year: Structural issues due to light commercial use, such as in offices or hotels.
2. What is not covered by the warranty?
The warranty does not cover:
Surface finishes like paint, leather, fabric, or veneer.
General wear and tear (e.g., fading, cushion compression).
Damage caused by misuse, improper assembly, moisture, or pet damage.
Furniture used outdoors unless specified as outdoor-rated.
Any defects arising after the item has been resold or relocated outside the original shipping country.
3. How do I file a warranty claim?
If your Sofatica product has a defect, please reach out to our customer support team within 14 days of delivery. Make sure to provide:
Your order number and delivery date.
Clear photos or videos showing the issue.
A brief description of the problem and when it was first noticed.
Contact us at:
Email: hello@sofatica.com
Phone/WhatsApp: +1 (833) 700-0068
4. What happens if my furniture is defective?
If your furniture has a structural issue or craftsmanship defect:
For residential use: We’ll provide replacement parts at no charge (with an estimated lead time of 8–14 weeks).
For commercial use: We’ll evaluate the issue and may offer replacement parts or a full product replacement. Customers are responsible for any labor and shipping costs.
5. Can I repair my furniture myself or use a third-party repair service?
If there’s a craftsmanship issue, we may approve local repairs. However, the outcome of third-party repairs is not guaranteed. Always contact us for approval before proceeding with any repairs to ensure warranty coverage.
6. How long will it take to get replacement parts or service?
Replacement parts typically take between 8 and 14 weeks to arrive. We’ll keep you updated every step of the way.
7. Can I change my mind after making a warranty claim?
Once a claim is initiated and we’ve started processing it, changes or cancellations may not be possible. We strive to resolve all claims as quickly as possible, keeping you informed throughout.
8. Is the warranty transferable if I sell or move my furniture?
No, the warranty is non-transferable and applies only to the original purchaser. If you resell or relocate the furniture outside the original shipping country, the warranty will no longer be valid.
9. How can I avoid warranty issues?
To keep your warranty intact, make sure your furniture is used in accordance with our care instructions and stored in a suitable indoor environment. Exposure to humidity, extreme temperatures, or direct sunlight could void the warranty.
10. What do I do if my delivery address is wrong or I need to change the delivery date?
If you need to update your delivery address or change your delivery date, please contact us as soon as possible. Changes can only be made before your order is prepared or shipped. After that, we may not be able to accommodate any changes.
11. Can I get compensation for delivery delays caused by address issues?
Unfortunately, we cannot offer compensation for delays caused by incorrect or incomplete addresses. If the package is returned due to an incorrect address, you’ll be responsible for reshipping fees.
12. What if I want to dispute the warranty claim?
By completing your purchase, you agree to resolve any disputes via binding arbitration. Class action claims are waived. Please refer to our Terms & Conditions for more details or reach out to us directly for assistance.