Business Account FAQ – Policies, Payments, and Support

Are you looking to furnish a business space and have questions before placing a bulk or custom order? Whether you're an interior designer, architect, or managing a corporate office, this article covers common questions about our business trade program, payment terms, account support, and policies designed specifically for professional buyers.

Who is eligible for a business trade account?
Our business trade program is available to verified businesses and professionals, such as:

Is there a minimum spend to access business pricing?
Yes, to take advantage of bulk discounts and business trade benefits, your order must total $5,000 or more.

Can I use the business account for multiple shipping locations?
Absolutely! For orders that need to be shipped to multiple locations, please reach out to our sales team directly. They’ll help coordinate the logistics and ensure the billing is handled properly.

What payment methods are accepted?
We accept the following payment options:

Are net terms available?
Currently, we do not offer net payment terms. Full payment is required when confirming your order to guarantee accurate processing and secure inventory for your business.

Will I receive an invoice for my purchase?
Yes! A formal invoice will be sent to your email once your order is confirmed. You can also request an invoice from our sales team at any time.

Can I submit a resale or tax-exempt certificate?
If your business qualifies, feel free to upload your resale or tax-exempt certificate during registration, or send it to our sales team via email before finalizing your purchase.

How long does it take to receive a business order?
Delivery times depend on product availability and order size. Typically:

Can I track my shipment online?
Yes! Once your order ships, you’ll receive a shipping confirmation email that includes tracking details, so you can follow your delivery every step of the way.

Do you offer white-glove delivery for business orders?
Yes, we offer full-service white-glove delivery (including in-room placement and packaging removal) for qualifying locations.

What warranty is offered for business orders?
All eligible items come with a 10-year warranty. This covers material or manufacturing defects under standard use, ensuring your investment is well-protected.

What’s the return policy for business purchases?
We offer a 60-Day Return Policy for business orders. Please note that custom, special-order, or made-to-order items may have different return conditions.

What if my order arrives damaged?
Please inspect your items upon delivery. If you notice any damage, contact our support team within 48 hours. Be sure to include photos so we can quickly resolve the issue or provide a replacement.

If you need additional help, our Business Support Team is here for you: