Business Account FAQ – Policies, Payments, and Support

Looking to furnish a business space and have questions before placing a bulk or custom order?
This article answers common questions about our business trade program, payment terms, account support, and policies tailored for professional buyers.

Who is eligible for a business trade account?
The program is open to verified businesses and professionals, including interior designers, architects, hotels, retail stores, corporate offices, and institutions.

Is there a minimum spend to access business pricing?
Yes. Business trade benefits, including bulk discounts, apply to orders of $5,000 or more.

Can I use the business account for multiple shipping locations?
Yes. For multi-location orders, please coordinate directly with our sales team to ensure logistics and billing are handled correctly.

What payment methods are accepted?
We accept:

Are net terms available?
No. At this time, we do not offer net payment terms. Full payment is required at the time of order confirmation to ensure accurate processing, fast dispatch, and inventory reservation for your business order.

Will I receive an invoice for my purchase?
Yes. A formal invoice will be sent to your email after your order is confirmed. You may also request one from our sales team at any time.

Can I submit a resale or tax-exempt certificate?
Yes. If your business qualifies, please upload your resale or tax-exempt certificate during registration or email it to our sales team before completing your purchase.

How long does it take to receive a business order?
Delivery times depend on product availability and order size. Standard orders ship in 2–7 business days. Custom or large-volume orders may require a lead time of 4–6 weeks.

Can I track my shipment online?
Yes. A shipping confirmation email with tracking details will be sent once your order ships.

Do you offer white-glove delivery for business orders?
Yes. Full-service delivery, including in-room placement and packaging removal, is available for qualifying locations.

What warranty is offered for business orders?
All eligible items are backed by a 10-year warranty, covering material or manufacturing defects under standard use.

What’s the return policy for business purchases?
Business orders are covered by our 365-Day Return Policy. Conditions apply for custom, special-order, or made-to-order items.

What if my order arrives damaged?
Please inspect items upon delivery. If damage is detected, contact support within 48 hours with photos to initiate a resolution or replacement.

For additional help, please contact our Business Support Team:

Phone / WhatsApp: +1 (833) 700-0068
​Email: hello@sofatica.com
​Live Chat: Available 24/7 on our website