Is shipping really free?
Yes, we offer free shipping on all orders within the continental U.S. and Canada.
However, for international shipments, customs duties or taxes may apply, depending on your country’s regulations. These charges are not included in the shipping cost and are the responsibility of the recipient.
How do I know my order is protected during shipping?
All shipments include standard insurance coverage from the carrier. If there’s an issue, our support team will assist in processing the claim and arranging a replacement if applicable.
What if my item arrives damaged?
If your item arrives damaged, contact our support team within 48 hours of delivery. We’ll guide you through the resolution process, including inspection, claim filing, and replacement arrangements.
Are there extra fees for apartments or multi-story buildings?
Yes, if delivery requires moving items above the ground floor, additional building fees may apply. These fees are the responsibility of the customer.
When will my order be shipped?
Orders are usually shipped within 1–2 business days after payment verification. Once your order has been dispatched, you’ll receive an email with a tracking link to monitor its journey.
How can I track my order?
Simply use the tracking link provided in your shipping confirmation email to view real-time delivery updates.
Can I change my delivery address after placing an order?
Yes, you can change your delivery address before the order is processed. Please contact our support team immediately. Once the order has been shipped, we cannot change the delivery address.
What happens if I’m not available during delivery?
If you're unavailable at the time of delivery, the delivery team will contact you to reschedule. Please note: re-delivery fees may apply and will be the customer’s responsibility.
Are my items insured during shipping?
Yes, all qualifying shipments are protected by InsureShield® Shipping Protection, which covers loss, theft, and damage during transit.