We want you to feel confident with every furniture purchase. That’s why we provide a 10-year limited structural warranty that goes far beyond industry norms.
What This Warranty Covers
Residential Use
10 years: Covers metal and solid wood structural failures resulting from normal residential use.
1 year: Covers failures in soft components and workmanship, such as stitching, piping, buttons, glued joints, and rubber parts.
Commercial Use
1 year: Covers metal and solid wood structural failures due to light commercial use (e.g., in hotels, offices, or cafés).
What We Will Do
Residential
For structural issues: Replacement parts will be provided at no charge. Estimated lead time: 8–14 weeks.
For soft or craftsmanship-related issues: Local repair charges may be reimbursed if pre-approved. Please note that the outcome of any third-party repair is not guaranteed.
Commercial
Depending on the issue, we may offer part replacement, repair approval, or full product replacement at our discretion.
Customers are responsible for any labor and shipping costs. Repair reimbursements require pre-approval and follow the same limitations as residential claims.
What Is Not Covered
Residential Exclusions
Surface materials including marble, paint, leather, fabric, fiberglass, foam, plywood, veneer, and coatings
Damage from improper use, abuse, natural conditions, pets, UV exposure, or neglect
Items not specifically designed for outdoor use when placed outdoors
Normal wear and tear, cushion compression, or fading over time
Items resold or relocated outside the original shipping country
Consequential or incidental damages
Commercial Exclusions
Any non-structural components, finishes, or soft materials
Damage caused by outdoor use, misuse, or usage outside intended commercial function
Resold or modified furniture
Consequential or incidental damages
Limitation of Liability
Any implied warranties, including merchantability or fitness for a specific purpose, are limited to the duration of this warranty or the shortest period permitted by law. Liability is limited to the purchase price of the product. Consequential or incidental damages are not covered unless prohibited by your local laws.
How to Request Warranty Service
If your product is defective, please reach out to our customer support team within 14 days of delivery. Be prepared to provide your order number, a detailed explanation of the issue, and supporting images or videos.
Dispute Resolution
By completing a purchase, you agree to resolve any disputes through binding arbitration. Class action claims are waived. Full details and opt-out instructions are available in our Terms & Conditions.