At Sofatica, we believe in the lasting comfort and quality of our products, and we want you to feel confident in your purchase. That's why we offer a 10-year limited structural warranty, going above and beyond the industry standard to provide you with peace of mind.
What This Warranty Covers
Residential Use
10 years: Covers structural issues, such as failures in metal or solid wood components, from normal residential use.
1 year: Covers issues with soft components and craftsmanship, such as stitching, piping, buttons, glued joints, and rubber parts.
Commercial Use
1 year: Covers structural issues with metal or solid wood components due to light commercial use (e.g., in hotels, offices, cafés).
What We Will Do
For Residential Use
Structural issues: We will provide replacement parts at no charge. Estimated lead time: 8–14 weeks.
Soft components or craftsmanship-related issues: If approved, we may reimburse local repair charges. Please note that the outcome of any third-party repairs is not guaranteed.
For Commercial Use
Depending on the issue, we may offer part replacement, repair approval, or full product replacement.
Customers are responsible for any labor and shipping costs. Repair reimbursements require pre-approval, and the same limitations apply as for residential claims.
What Is Not Covered
Residential Exclusions
Surface materials like marble, paint, leather, fabric, fiberglass, foam, plywood, veneer, and coatings.
Damage caused by improper use, abuse, natural conditions, pets, UV exposure, or neglect.
Items not designed for outdoor use when placed outdoors.
Normal wear and tear, cushion compression, or fading over time.
Furniture resold or relocated outside the original shipping country.
Consequential or incidental damages.
Commercial Exclusions
Any non-structural components, finishes, or soft materials.
Damage caused by outdoor use, misuse, or use outside the intended commercial function.
Resold or modified furniture.
Consequential or incidental damages.
Limitation of Liability
Any implied warranties, including merchantability or fitness for a specific purpose, are limited to the duration of this warranty or the shortest period allowed by law. Our liability is limited to the original purchase price of the product. Consequential or incidental damages are not covered unless prohibited by your local laws.
How to Request Warranty Service
If you encounter an issue with your Sofatica product, please reach out to our customer support team within 14 days of delivery. To ensure a smooth process, have the following ready:
Your order number
A detailed explanation of the issue
Supporting images or videos to help us understand the problem
We’re here to help resolve any concerns you might have, so don’t hesitate to get in touch!
Dispute Resolution
By completing a purchase, you agree to resolve any disputes through binding arbitration, and class action claims are waived. Full details, including opt-out instructions, are available in our Terms & Conditions.