After completing your purchase, you will receive an order confirmation email within 1 hour. In most cases, your trading account login details are included in that same email.
In rare situations, delivery may take up to 24 hours. If that happens, there is no need to worry, your account is being set up and will be with you shortly.
First Thing to Check
Before contacting support, please check your junk or spam folder. Automated emails are occasionally filtered incorrectly, and your login details may be sitting there.
If You Have Not Received Your Confirmation Email
If 1 hour has passed with no confirmation email, please contact us and include the following:
The email address used at checkout
Your order ID
This allows us to locate your purchase quickly and resolve the issue without delay.
You can reach us via:
Discord (fastest response) at www.hexfundeddiscord.com - open a support ticket
Email at support@hexfunded.com
If You Have Not Received Your Login Details
If your confirmation email arrived but your trading account credentials have not been delivered after 24 hours, please contact our support team and we will review your order as a priority.
We are committed to making sure every account is delivered smoothly and on time. If something is not right, we will sort it.