HQ
What is HQ?
HQ is a proprietary technology platform used by Symmetry agents and Quility staff to centralize and streamline business workflows.
Is there a mobile app available for HQ?
There is a mobile-friendly version of HQ accessible from any handheld device, but currently there is not a downloadable app.
Is there a guided tour of HQ available?
There is a guided tour available that demonstrates how to navigate the platform and access key features, by clicking the three horizontal dots at the top right of the screen and choosing “Start Demo.”
Where can I find the search engine within HQ?
The search function can be found by clicking the search icon on the top right of your screen.
Is there a help desk or support team to assist with technical issues within HQ?
Yes, please use the support ticket system in HQ within the Support section.
Are non-English languages available in HQ?
Currently, HQ is only available in the English language.
Are there accessibility features available in HQ?
Yes, Accessibility features are available in HQ and can be found by clicking the green circle with the white stick figure at the bottom left side of your screen.
Can my admin log in under my ID or do I need to set up a separate account for my admin?
Agents can use the “Account Grants” feature under their profile to grant access to their account to admins or spouses/partners. Admins will have their own login and their own agreement to sign.
Do I upload my own profile picture in HQ?
Agents can upload their own profile photo in HQ to use as an avatar. This photo will be used in upline hierarchies and possibly for leaderboards in the future.
Please note: Photos uploaded by agents in HQ will not be used for official headshots for marketing purposes.
What should I do if I have a suggestion for improving HQ?
Click “SUBMIT YOUR IDEA” under Request a Feature on the support page of HQ or click HERE to go directly to the form.
What should I do if I discover outdated content within HQ?
Click SUBMIT YOUR IDEA under Request a Feature on the support page of HQ or click HERE to go directly to the form.