Once a new injury e-mail or file has been processed, an e-mail will be sent summarizing:
‘Rows Inserted’ refer to new injuries records being added
‘Rows Updated’ refer to existing injury update records being updated
‘Rows Failed’ refers to new injury records failing to be inserted or updated
‘Errors’ refers to errors causing the entire new injury to fail on import
‘Warning’ refers to specific fields on an Injury Update record that has failed
COMMON ERRORS
For a further description of common errors, please see below:
Injury Import Failed:
These errors need to be rectified and the new injury to be reprocessed to allow the new injury to be recorded in Solv.
Data is Invalid for 'Policy'
The policy name listed in the import does not match an existing policy within SolvInjury. The policy name needs to be an exact match.
Data is Invalid for 'Workplace'
The workplace name listed in the import does not match an existing workplace within SolvInjury. The workplace name needs to be an exact match.
Injury has failed due to a blank First Name or Surname
There are a number of required fields and a new injury will not be succesfully processed without this information.
Injury Import Completed with some errors:
These errors do not need to be rectified and the new injury has been processed, however some data has not come through with the import. The data in each of the fields can be accessed under the 'Notes' tab of that particular injury
Date Employer Notified cannot be before Injury Date: Value: 30/11/2021 15:01:00;
Date employer notified will not have come through in the new injury
Value: 'Personal Medical' is not a valid NatureOfInjury
Value for Nature of Injury will not have come through as it is not a designated value