A guide to common errors encountered when submitting your file to the regulator. Please refer to the specific state jurisdiction and expand each common error for further details on how to fix it.
New South Wales (NSW)
C4031 Certificate of Capacity period end date
C4031 Certificate of Capacity period end date
"Payment period end date (C: 2.5.9) must not be greater than 28 days from the most recently reported SIRA Certificate of Capacity period end date (C: 2.2.36) where SIRA Certificate of Capacity Fitness (C: 2.2.37) is equal to 05 or 06 for Payment classification numbers (C: 2.5.17) equal to WPT001, WPT002, WPT005, WPT006, WPT007, WPP001, WPP002, WPP005, WPP006, WPP007, WPP008 where Payment Period End Date is after 31/12/2005."
If the above error is returned in the 404 file and IF the Age is 0, our Support team can assist by retriggering the Activity record and redoing the current Submission to try and clear the error. Please reach out to the Support team with the details of the error/claim using the in-built Help widget.
If the above error remains in the 404 files and, if you have entered the correct information into the system AND, the Age of the error is greater than '0', you must request a suppression from SIRA.
South Australia (SA)
DOI cannot be after Location End Date
DOI cannot be after Location End Date
This error occurs because RTWSA does not have a registered Location Number with a Start and End Date that covers the Date of Injury for the claim. You need to update the Workplace Number on the Claim Date page to match a Location Number that RTWSA has with Start and End Dates that cover the Date of Injury. Note that RTWSA may have two or more registered workplaces with the same Location Number, however, they will each have different Employer Registration Numbers that they belong to.
On the Claim Data page, the Employer Registration Number will pre-populate from the “Insurer Number” found under the policy that the injury belongs to. The Workplace Number will pre-populate from the “Workplace Number” field found on the Workplace to which the injury belongs to. Users can override these values if they are not correct.
A list of registered workplaces can be requested directly from RTWSA.
DOI is prior to Location Start Date
DOI is prior to Location Start Date
This error occurs because RTWSA does not have a registered Location Number with a Start and End Date that covers the Date of Injury for the claim. You need to update the Workplace Number on the Claim Date page to match a Location Number that RTWSA has with Start and End Dates that cover the Date of Injury. Note that RTWSA may have two or more registered workplaces with the same Location Number, however, they will each have different Employer Registration Numbers that they belong to.
On the Claim Data page, the Employer Registration Number will pre-populate from the “Insurer Number” found under the policy that the injury belongs to. The Workplace Number will pre-populate from the “Workplace Number” field found on the Workplace to which the injury belongs to. Users can override these values if they are not correct.
A list of registered workplaces can be requested directly from RTWSA.
Industry of Workplace is Invalid
Industry of Workplace is Invalid
This error occurs because RTWSA does not have a registered Industry of Workplace with a Start and End Date that covers the Date of Injury for that claim. You will need to update the Workplace Industry on the Claim Date page to match an Industry that RTWSA have with Start and End Dates that cover the Date of Injury. Note that RTWSA may have two or more registered workplaces with the same Location Number, however, they will each have different Employer Registration Numbers that they belong to.
On the Claim Data page, the Workplace Industry will pre-populate from the “Industry Classification” value found on the Workplace to which the injury belongs to. This can be updated by users if they are not correctly populated.
A list of registered workplaces can be requested directly from RTWSA.
Please make a note of the following information:
RTWSA refers to the Industry codes as SAIC for recent injuries or SAWIC for older injuries. The SAIC codes registered by RTWSA for your organization must be configured in the Industry Classifications - SA lookup. You can locate this in the Treeview list under the Lookup menu on the Settings page.
Occupation Code is Invalid
Occupation Code is Invalid
This issue may arise if the Occupation has not been selected at the lowest level on the Claim Data page. Check the Occupation field on the Claim Data page and update it to the lowest level.
The claim (claim number) for employer (employer number) has failed to process. Please review details and resubmit
The claim (claim number) for employer (employer number) has failed to process. Please review details and resubmit
This error may appear when uploading your submission to the RTWSA portal. In the first instance, contact RTWSA for specific details on what caused the claim to fail.