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Account System Settings

Updated over 3 months ago

The Account Settings section allows Admin users to edit and set high-level features of the Injury account.

To access the settings, select the Settings cog in the top right-hand corner of the screen, then use the side menu to select Configuration > Account System Settings.

Some Settings on the page are visible for your reference but are locked and cannot be changed due to flow-on effects that may impact other areas of your account. For further assistance, contact our support team through the in-system support widget.

IMPORTANT: When adjusting settings, some changes will only apply to new records added. Some settings will not update existing records retrospectively.

The Account System Settings page is broken down into six sections. Each of those sections and their relevant settings are explained below:


GENERAL

System Status

This field indicates the status of the account and is read-only.

Status Date

The date the System Status was updated, is usually the date your system is live.

Send Task Email

When an ad hoc task is added for a user, the system will immediately send an email to that User notifying them of the Task.

Session Idle Time (in minutes)

If a user has been inactive in the system for a set amount of time, they will be prompted to confirm they are continuing to use the system or will be logged out.

The maximum is 240 minutes.

It is recommended that the minimum be no less than 30 minutes. If set to '0', no user will be able to access the system.

Allow Note Edit

This checkbox, when selected, allows users to edit notes added to an injury record.

Allow Note Delete

Similar to the above, when selected, this allows users to delete notes on an injury record.

System Logo Image

Here you can upload a JPG or PNG image of your company logo to appear within the mega menu, making the SolvInjury system more specific to your organisation. The preferred image dimensions are 200px x 70px.

Default HR Import Reporting Structure

This setting only applies when importing new Person records via the HR import. If a Person record is imported with an invalid Reporting Structure, the system will set the Reporting Structure to this default Reporting Structure instead, and will not fail to import the person.

Application Theme

This is a read-only field and sets the theme of your account. Everyone will have the HSI theme.

SMS: Add Reply to

When this checkbox is selected on the SMS page, the SMS being composed will have 'Reply to: xxxx xxx xxx' prepopulated.

The user composing the SMS will need to have a mobile number listed on their user profile.


INJURIES

Liability Type

This locked setting allows you to choose between a Generic list of Liability Types that will be consistent across all jurisdictions or to utilise the language of each jurisdiction.

Generic: Values are Accepted, Pending, Rejected, Withdrawn, Invalid Claim.

Jurisdiction: Refer to the values used by each States Regulator and have restrictions in the order of choice.

Auto Close Injuries

You can set a time frame for injuries to close automatically if there is no activity against that record. Select this tick box, then enter the number of days of inactivity in the “after X days” field. Every night, the system will automatically close any Injuries which have had no activity over this number of calendar days. This feature is only applicable to Injuries, not Claims. Injuries with current alerts/tasks will not automatically close.

Show Injured Person

This setting adds a Person option to the Claim Progress section on the Injury Summary page and allows you to link a record to other injuries via the underlying Person record. When an injury is linked to a Person, it will appear under an 'Other Injuries' area on the Summary page so you can access the other records quickly.

Allow HR Data Imports to Update Injury Values

When selected, and importing HR Data, if an existing Person has different details as part of the import, the new details will be updated and added to their existing Person record.

Omit PII data from Injury Import Error/Warning Emails

When Injury records are imported and there is either an Error and/or a Warning during processing, an email notification is sent to detail the Error and/or Warning. The standard email contains the data that was included in the import, which contains PII.

When this setting is selected, the PII is not included in the email. The error spreadsheet and email body won't include the values that caused the error.

Prefix Policy Number to WA Self Insurance Claim Numbers

When selected, the Policy Number is prefixed to the Claim Number generation for WA Self Insurance claims.

Add Claim Data Challenge

If this setting is enabled, a prompt to take you directly to the Claim Data Page will appear after adding an Injury to a Self Insurance Policy Type.

Use Claim DOI Coverage ID

This setting applies to TAS SI.

If this setting is off, the Coverage ID on the Claim Data page pre-populates the Coverage ID on the Policy details page.

If this setting is on, the Coverage ID on the Claim Data page pre-populates the PolicyNumber + YYYY (the financial year of the DOI i.e. if DOI < 01-Jul then use DOI Year, else use DOI Year + 1).

Prepopulate Policy/Workplace

This can be used to prepopulate an Injury's Policy/Workplace from the Injured Person details. Person's Organisation = the Business Unit they are allocated to.

Having a Person Record allocated to a Workplace is a custom integration and cannot be added to the system.

Allianz WRS Email

This setting is only shown if Allianz WRS Data Extracts are set up for this account.

This is the default email address for Allianz clients in the RISK states (WA, TAS, ACT, NT). This allows you to send WRS’s in bulk via the Workflows > Data Extracts and will send to the default email address listed.


HOME PAGE

This section allows you to customise the Default Home Page and the Payroll Home Page, and will be standard for all new Users in your account.

Please refer to the Customising your Home Page Help Centre article for further instructions.


CERTIFICATE

Medical Certificate Impacts Lost Time Calendar

When selected and you are entering a Medical Certificate, the system will automatically update the Lost Time Calendar with red/orange days depending on what capacity is entered. The calendar can still be manually updated when required.

Lost Time Calendar Days

Use this setting to control if the calendar will automatically mark lost or restricted days for a five-day week (Monday to Friday), or a seven-day week (Monday to Sunday). This setting allows you to select the appropriate week for your account.

Approve Certificates

When selected, the functionality to Approve Medical Certificates is turned on. All new Medical Certificates will be required to be approved. The Approver will be notified by a new Task, alerting them to the outstanding certificate approval. The Approver can mark the certificate as either “Approved” or “Approval not Required”.

As default, Admin Users of the system will be the Approver. Please contact the Support Team to extend approval permission to other User Types.

Certificate Approval non-mandatory

This account setting only shows when Approve Certificates is selected. It allows the Certificate Approval functionality to show, but doesn't make a selection mandatory.

Default Value for 'Med Cert (Email)' on Contacts

A system setting to determine the default value of the 'Med Cert (Email)' checkbox against a contact.

When this setting is enabled, any new contact that is created on the Contacts page will default to send an automated email to the contact, reminding them of the upcoming medical certificate expiry. Refer to the Medical Certificates Reminder article for full details.

Default Value for 'Med Cert (SMS)' on Contacts

Similar to the above setting, if this is enabled, the 'Med Cert (SMS)' checkbox will be ticked by default on all new contacts entered.

This ensures the contact receives an SMS reminder about an upcoming medical certificate expiry. Refer to the Medical Certificates Reminder article for full details.

Default SMS Reminder Text

This becomes a mandatory field when the Default value for 'Med Cert (SMS)' on Contacts setting is enabled. You must enter default text up to 160 Characters (including spaces).

Default value for 'RTW Plan required' on Fit capacities

This defaults the 'RTW Plan Required' checkbox as checked when a Fit capacity is selected. When this checkbox is selected, the Return to Work Plan Task is triggered.

Default value for 'RTW Plan required' on Restricted capacities

This defaults the 'RTW Plan Required' checkbox as checked when a Restricted capacity is selected. When this checkbox is selected, the Return to Work Plan Task is triggered.

Default value for 'RTW Plan required' on Unfit capacities

This defaults the 'RTW Plan Required' checkbox as checked when an Unfit capacity is selected. When this checkbox is selected, the Return to Work Plan Task is triggered.

Show Medical Certificate Capacities on Compensation Calculator

This controls whether there is a grid displaying Medical Certificate Capacities for the Weekly Entitlement week on the Compensation Calculator.


FINANCIAL

These financial settings apply to the Compensation Calculator and Payments sections of the system.

Start of the Payroll Week

This drop-down list allows you to select what day of the week your Payroll cycle starts on (i.e. a Monday for a Monday to Sunday payroll cycle). This will assist the system to ensure weekly entitlements are captured to match company payroll cycles.

Top Up Estimate (Self Insurance Only)

Tracks an estimate of expected “Top Up” to be paid on the claim when adding estimates. This is not reported to the regulator.

Hide Null Payments (Self Insurance Only)

When a payment is marked as "Null", this system will hide the entry from view and only display active payments.

Approve Weekly Payment (Self Insurance Only)

Allows you to “Approve” or “Authorise” payments via an approvals page. You can set user limits on the amount that the user can approve/authorise.

Approve Other Payment (Self Insurance Only)

Similar to the above setting, this allows you to “Approve” payments via an approvals page. You can set user limits on the amount that the user can approve/authorise.

Automatically Approve Other Payments

When selected, a second box will appear requiring you to enter a dollar amount. This feature will automatically approve any Other Payments added that are below the nominated dollar amount. Payments over the amount will follow the normal approval process.

Automatically Approval Weekly Payments

When selected, a second box will appear requiring you to enter a dollar amount. This feature will automatically approve any Weekly Payments added that are below the nominated dollar amount. Payments over the amount will follow the normal approval process.

Cannot Approve Own Payments

A user who adds an 'Other Payment' against a claim cannot then Approve that payment. A different user will be required to Approve the payment.

Approve Compensations

When selected, all weekly entitlements added via the Compensation Calculator page are required to be approved. To approve compensation, go to the Workflows > Approval > Compensation Page. For Self-Insured clients, once the compensation is approved, the details can be added as a Weekly Payment.

Cannot Approve Own Compensations

When using the above setting, a User is restricted from approving compensation payments that they have added.

Default Payments to Line Item View

If selected, when a User views the Payments page, entered payments will default to display as a line item view, as opposed to a summary of each payment total. The view can be changed on an ad-hoc basis from the Payment screen.

Payroll Customisation

This is a locked field, intended to display if your SolvInjury account uses the standard Compensation Calculator page or a custom version.

Round VIC Compensation Calculator Amounts

For accounts with a VIC policy. If selected, when entering weekly payments, SolvInjury will round to the nearest dollar. If this is not selected, weekly payments will be calculated to the exact cent.

Validation mandatory Creditor fields on Payment Approval

For accounts with Payment Approvals and mandatory fields set on Creditors (Configuration section). This will check the Creditor details to ensure all mandatory fields are set when completing Payment Approval.

This is helpful for ABNs, BSBs and Account Numbers to ensure correct details in Payment Files.

Draft Payment - Auto Process

For accounts with Draft Payment Processing. This is locked.

Show Manual Payment on Compensation Calculator

This turns on a checkbox field on the Compensation Calculator input area. Can be used in reporting or to be a visual flag for that Weekly Entitlement.

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