Client profiles in the Imploy mobile app are only available to staff who are assigned to a shift with that client. This ensures client information is only accessible when there is a legitimate work requirement.
If a staff member has a future shift scheduled with a client, the client profile will become visible in the app ahead of the shift. This allows the worker to review key information before attending, such as care notes, preferences, or instructions relevant to the service.
During the shift, the client profile remains fully accessible. Staff can view details needed to safely and correctly deliver support, as well as complete any required actions linked to the shift.
After a shift ends, the client profile remains accessible for 24 hours, unless the staff member has another future shift scheduled with the same client. This post shift access window exists so staff can complete required follow up actions, such as submitting incident reports.
Once the 24 hour period has passed and there are no upcoming shifts, the client profile is automatically removed from the staff member’s app. This is done to maintain client privacy and comply with data access controls.
If a staff member cannot see a client profile, they should confirm that a shift is scheduled, that the shift has not yet expired beyond the 24 hour window, and that they are logged into the correct account. If issues persist, a manager or admin can review shift assignments and access permissions in Imploy.