This verification is done by Stripe Stripe is Influur's payments partner. When you set up your wallet, you will see Stripe's screens, and Stripe is the one that asks for your information and documents to verify who you are. The documents in this guide are the ones Stripe usually requests. |
Before you start
Important: Stripe verification only applies to creators who use the Influur app or web app in the United States, Mexico, Colombia and the United Kingdom. If you are anywhere else, you don't need to verify anything: contact Support and ask for a manual withdrawal. See Manual Payments (Countries Without Stripe Wallet).
Which documents will Stripe ask for?
It depends on your country and on whether your account is individual or business.
Individual: a photo of a government ID, such as a driver's license or passport. In Colombia, your cédula de ciudadanía. The name and birth date must match your details.
Business: it depends on the country. It is usually the company's bylaws or a power of attorney. The legal name, tax ID and address must match the details of the account.
After you upload your documents, verification usually takes from about 15 minutes to a couple of hours. You also need to accept Stripe's terms, or the account stays restricted.
I don't get the verification email
If the Stripe sign-in screen says there is no user associated with your email, use the unique invitation link that the screen offers. Enter the same email as your Influur account and complete the requested information.
Important: Your link is personal. Never share it with anyone.
I chose the wrong country or account type
The country and the account type (Individual or Company) can't be edited after your wallet is created in Mexico, Colombia and the United Kingdom. Contact Support and our team will help you. To avoid this, choose the country where you are, the country of the bank that holds your destination account, and the account type that matches that account.
Contact Support If
Stripe asks for a document that isn't listed here
Your verification stays stuck or is rejected
You picked the wrong country or account type
Someone asks you for your link or your documents outside the Influur app or our official chat