Core Charge and Refund Policies for Ram Truck Infotainment Upgrades
Understanding core charges and refund policies is important when upgrading the infotainment system of your Ram truck. Below, we explain the key aspects of these policies, including details about upgrade packages, core charges, and step-by-step refund and replacement processes.
Do Upgrade Packages Include Core Charges?
Upgrade packages, such as the UBQ Uconnect 5 upgrade, do not require returning a core. Therefore, there is no core charge included or required to complete your purchase. However, depending on your existing radio model, you may have the option to return your original radio to receive a credit. This policy ensures flexibility for customers completing their upgrades.
Core Refund and Replacement Process
If you choose the replacement option for your radio upgrade, the process is designed for your convenience. Here's how it works:
First, Infotainment ships a replacement radio to your address.
Upon receiving the replacement radio, you can install it into your vehicle.
After installing the new unit, you'll need to package your original (core) radio.
Use the return label provided by Infotainment to ship the core radio back for processing.
This step-by-step replacement option ensures minimal downtime, allowing you to continue using your vehicle’s entertainment system during the transition.
Frequently Asked Questions (FAQs)
Do I have to return my old radio for every upgrade? - No, a return is not mandatory for most upgrade packages unless specified as part of a core refund option.
Is there a core refund for all radio models? - Core refund eligibility varies based on the radio model. Infotainment may credit your account upon receiving the returned core radio.
When do I need to send back my original radio? - You should return your original radio after receiving and installing the replacement. Since some radios require an acclimation period, please allow the new radio to function in the vehicle for 48 hours before sending the radio to us. Infotainment provides a pre-paid return label to streamline the process.
Related Topics
How to install a UBQ Uconnect 5 upgrade
Troubleshooting issues after a radio upgrade
Understanding vehicle compatibility for infotainment upgrades.