​In this article, you'll learn:

The Rise.ai Liability Report gives finance, accounting, and operations teams a detailed view of outstanding gift card and store credit liability. It shows how balances change through issuance, manual adjustments, other adjustments, redemptions, disabling, and expiration.

To open the Liability Report:

The Liability Report will open, allowing you to review your outstanding gift card and store credit balances.

Use the date selector at the top of the report to choose the date for which you want to view your liability.
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The selected date is an as-of date, not the beginning of a date range. The report includes all gift card and store credit activity from the beginning of your account through the selected date.
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Report dates use UTC. For example, selecting June 30 includes every liability event recorded through 23:59:59 UTC on June 30.
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Data is stored in UTC and refreshed daily. The most recent refresh time appears above the report.
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Here’s what each default field means:
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Use the panel on the right side of the report to adjust the data shown in the table. You can add or remove dimensions, add or remove metrics, change their order, and apply filters to focus the report on the records your team needs.
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The report preview updates as you make changes.
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Dimensions determine how the report results are grouped.
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The dimensions already selected in the panel are included in the default Liability Report. Additional dimensions can be added from the dimensions list.

To add a dimension:

To update your selected dimensions:

The selected dimensions will appear as columns in the report table.

The default Liability Report already includes the main dimensions used to review liability. The dimensions below are not included in the default report, but can be added to create a more specific report view.
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Metrics determine which values are calculated in the report.
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The metrics already selected in the panel are included in the default Liability Report. Additional metrics can be added from the metrics list.
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To add a metric:

To update your selected metrics:

The selected metrics will appear as columns in the report table.
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The default Liability Report already includes the main metrics used to calculate outstanding liability. The metric below is not included in the default report, but can be added to include additional order value in your report.

Filters let you narrow the report to specific records, so you can focus on the liability data that is relevant to your analysis.
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For example, you can filter the report by Payment method type, Source, Tenant URL, Channel name, Location ID, Source name, or Source ID.
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To add your first filter:

The report updates to show only records that match the selected filter.

To add another filter to the same group, click the + icon next to that group. Filters inside the same group are connected by AND, meaning a record must match every filter in that group.
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To create an alternative set of conditions, click Add Group. Filter groups are connected by OR, meaning a record can match the conditions in any group.

To remove a filter, click the X next to it.
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You can add more filters to the same group by clicking the '+' next to the group:
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The Liability Report is a preset report. To customize it, click Duplicate to create a custom version or click on Create New Report
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After duplicating the report, you can adjust the dimensions, metrics, and filters based on your reporting needs.
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When you’re done, click Save Report to save your custom report and reuse it in the future.

Use this custom report to understand where value was originally issued and where it was later redeemed.

This report shows how much value was redeemed for each combination of funding source, issuing location, redemption channel, and redemption location.
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Use this custom report to understand how old your outstanding gift card and store credit balances are based on when the value was originally issued.

You can use Funding Issue Month, Funding Issue Quarter, or Funding Issue Year, depending on how detailed you want the report to be.
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This report groups outstanding liability by the original issue date, helping you see how much remaining value is tied to older balances.
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Use this custom report to understand how much additional order value customers generate when redeeming gift card or store credit value from each source.

Choose Source to group upsell by the type of funding source, or Source Name to group it by a specific workflow or bulk.
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This report compares the additional order value generated when customers redeem value from each funding source.
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You can export the Liability Report in two ways: CSV report or raw data export.
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For example, if a customer uses $30 from a refund credit and $20 from customer service credit in one purchase, the CSV report may show the combined total based on your selected dimensions and metrics. The raw data export will show each source as a separate row.
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The raw data export also includes additional order and transaction reference numbers, which can help you match each row to the related order or activity.
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There is no row limit on exported reports.
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When the export is ready, Rise sends an email containing a download link. The link expires after two days. If the link has expired, generate a new export.
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What date range does the Liability Report use?
The report includes all activity from the beginning of your account through the end of the selected date.
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Why does the preview show only 200 rows?
The 200-row limit applies only to the on-screen preview. Export the report to access all matching results.
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Why are redeemed, disabled, and expired amounts negative?
These activities reduce outstanding liability, so they appear as negative values.
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Can I use the report for aging analysis?
Yes. Add Funding Issue Month, Funding Issue Quarter, or Funding Issue Year to group outstanding liability by issuance period.
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Does the raw export include customer details or gift card codes?
Not currently. Customer PII, gift card codes, and Shopify Gift Card IDs are planned for a future update.
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How long is an export available?
The emailed download link expires after two days. Generate a new export if the link has expired.
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Is the Liability Report part of a broader reporting update?
Yes. It is the first report powered by Rise.ai's new reporting system. Rise.ai plans to expand this foundation to additional reporting experiences over time.
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